SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

Figure 9.49: Quality of care – Patient Experience evaluation
Options 1 and 5 achieved the highest evaluations. Both of these options included Chelsea &
Westminster and West Middlesex, therefore achieving high evaluations for the quality of
estate. Neither of these options contained Ealing which would have lowered its evaluation
due to its poor quality of estate and the lower scores it achieved on the National Patient
Survey.
Options 4 and 8 were given the lowest evaluations. Both of these options include Ealing but
do not include one or both of Chelsea & Westminster and West Middlesex. The other
hospitals do not impact any of the evaluations between the options. All options include
Northwick Park as a major hospital and exclude Central Middlesex as a major hospital (as
set out in Chapter 12), therefore they are all considered to be equally impacted by the low
rated quality of estate at Northwick Park and the slightly lower than national average scores
on the National Patient Survey for West Middlesex.
As described in Section 9.7.3 of this chapter, Central Middlesex has been designated as an
elective hospital. This will ensure that the quality of its buildings will be utilised in all options.
Prior to consultation this evaluation was approved by the Clinical Board and the Programme
Board.
9.9.13 Feedback received about the patient experience sub-criterion during
consultation
During consultation we received the following feedback related to the patient experience
sub-criterion:
Independent report conducted by Tim Rideout Limited on behalf of the London
Borough of Ealing
“The patient experience element of the quality criteria includes an assessment of the quality
of the respective estates across the nine sites, based on the assumption that there is a
correlation between the quality of the hospital or clinic where a patient is treated and their
9c Decision making analysis stage 6 348