SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

The UCC provider will be responsible for performance, clinical and financial management of
the service.
Incident Reporting
All incidents (both clinical and non-clinical) must be reported. The service will ensure that
there are appropriate reporting mechanisms for all incidents and that these reports feed into
the relevant monitoring and reporting systems already set up by the Commissioner and
DOH. There will also be effective procedures for the management of all Serious Untoward
Incidents. These will align with existing ED protocols and NHS London requirements for
reporting and investigating SUI‟s.
Complaints
The Lead Clinician of the UCC should deal with all complaints in line with the provider‟s
complaints policy. The complaints should be given to the most relevant lead to respond to
depending on the issue (nursing, medical or admin staff). All complaints should be logged,
and escalated to the Joint Clinical Governance group where appropriate.
The volume and content of complaints should be regularly analysed and used to inform
internal continuous improvement processes.
Safeguarding of Children
The UCC must provide at least the same level of service as currently provided by an ED to
ensure appropriate safeguarding of children and must adhere strictly to current national
safeguarding policy 7 .
UCC IT system must be able to identify safeguarding „Red Flags‟ present on Trust and GP
systems.
Protection of Vulnerable Adults
The UCC must provide at least the same level of service as currently provided by an ED to
ensure appropriate protection of vulnerable adults and must adhere strictly to current
national policy on the protection of vulnerable adults 8 .
UCC IT system must be able to identify safeguarding „Red Flags‟ present on Trust and GP
systems.
7.15 UCC operating model (non co-located)
Implementation of the Shaping a Healthier Future proposals would result in some UCCs
operating from „Local‟, „Specialist‟ and „Elective‟ hospital sites. The fact that these UCCs will
not be physically co-located with EDs has a number of implications for the shape of the
services they will be able to offer, not least with regard to patient transfer, access to
specialist opinion and calculations of clinical risk.
7 Working Together to Safeguard Children (2010), Department of Children, Schools and Families.
8 Clinical Governance and Adult Safeguarding (2010), DH; No Secrets (2000), DH.
7b. Work of the Emergency and Urgent Care CIG 167