State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
d. In one day e-governance citizen has to get all the supporting documents signed by the
concerned authorities and submit in the center. For one day e-governance one
Mamlatdar sits in the Jan-Sewa Kendra to clear the requests of the citizens.
e. If there is any application which has to get approvals from the departments like
O.N.G.C., Panchayat, R&B, etc is forwarded to respective departments by Jan Sewa
Kendra Operator. The applicant does not have to visit these offices to get these
clearances. Also, the Collectorate departments also do not need to send the formal
requests to these outside departments. The Jan Sewa Kendra Back Office handles this
work.
f. District E society has been formed which is the administrative body headed by the
Collector .
g. Rupees twenty are charged per form. There are no charges for Right to Information
(RTI)
h. Any citizen which does not have any identity proof is physically verified by the
concerned officials.
i. If an application has to get approval from multiple departments, citizen has to submit
his application in the Jan Sewa Kendra and back office Jan Sewa Kendra forwards to
respective departments
j. All the application forms are in local language and have been simplified for the
convince of citizens.
k. Services to the citizen in a Taluk are provided by Taluk Jan Sewa Kendra.
l. There is no interaction of Government officials with citizens, which saves the time of
officials and citizens both.
m. Unique citizen ID is created for the applicant.
n. Jan Sewa Kendra Collects the money for the services and deposits in respective
departments.
o. For tracking of an application a special Barcode is attached to the application.
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