State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts Services Information Interaction Transaction Integration Remarks Certificates Yes Yes Yes* No Pensions Yes Yes No No Revenue Courts Yes Yes No No Only in Ahmedabad Land Revenue Yes Yes Yes No Only in Thiruvarur Public Distribution System/Ration Card Services RTI Services / Grievances * Indicates Partial Conformance Yes Yes No No Only services related to ration card already issued Yes Yes No No Only grievances As may be seen from the above analysis, the initiatives are at their very elementary stage of information sharing and partially fulfilling an interaction, though with minor exceptions. The existing models have not matured to an end to end e-transaction levels with a capability to integrate across the departments for joined up services. This is a clear indication that these services would need to evolve and this is certainly going to be a time consuming process. The ideal for e-district project would be end to end, online, and on demand delivery of citizen services. This ideal can not be achieved overnight; still the efforts should be targeted towards achieving the ideal. The extent to which a state wants to go for and the aspiration levels are to be decided by the state based on its e-readiness. The idea here is to set the paradigm in place, not the project in one day. The government services can be categorized based on the physical interface requirement for the delivery of the service as follows:- 1. Services where physical interface can be eliminated 2. Services where physical interface can be reduced 3. Services where physical interface can neither be reduced nor eliminated The selection of services should be made keeping in mind their suitability for delivery through CSCs. Then these services need to be categorized according to the physical interface requirement as mentioned above. Finally, micro level process reengineering for each service needs to be undertaken to ensure that the desired service levels are met. The debate for service level would 34
Study Report on Assessment of the Model e-districts happen at the state level/district level. A service delivery strategy based on the physical interface requirement and data digitization is given below. SN Type of Service Services Physical Data Service delivery interface digitization strategy 1. Issue of Certificates - Application Can be Incremental Semi-automated Domicile, Nativity, Issuance reduced Caste, Marriage, Updation Income, Employment Can be Migration Automated eliminated Retrospective 2 Social welfare – Application Can be Migration Automated pensions Updation Payments eliminated Retrospective Sanction Can be Incremental Semi-automated reduced 3. Revenue court cases Filing Can be Retrospective Automated Case listing eliminated Incremental Case adjournment Stay orders Can be Incremental Semi-automated Final orders / reduced 4. Government dues and recoveries 5. Public distribution system - Ration Card related services Disposition Issue of notices Record payments, Track default processes, Updation of treasury receipts Information and Tracking Registration, Change of address, Addition Can be reduced Can be reduced Retrospective Incremental Semi-automated Incremental Semi-Automated of members, issue of duplicates, including Information / Application / Issuance / Updation 6. RTI services / Application, Can be N.A. Semi-Automated Grievance redressal tracking, reduced monitoring, redressal, appeals 35
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