State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
4. Implementation Strategy
The scope of the project included :
1. Setting up of a Jan Sewa Kendra or Citizen Civic Centre based on e-Governance, which
included online tracking of redressal of grievances with the Citizen’s Charter and the
citizen as its main focus.
2. The working environment of the Collectorate to be clean, green and welcoming.
3. Extensive focus on employee skill upgradation and procedure / process reengineering to
provide hassle-free, accountable, transparent and speedy governance to the citizen.
4. One of the points of focus was employee motivation by making better basic amenities
available to them.
5. The back office was to be computerized and made efficient to support the front office.
6. The system was to be set up at Headquarters and extended to the 11 Talukas in the district
in a phase wise manner.
The support required from the State Government included
1. Approval of the proposal to elicit sponsorships to the tune of Rs. 1.7 crores for furnishing,
fixtures, facilities, computers at the Jan Sewa Kendra.
2. Unequivocal direction to PWD to adhere to their time schedule for the completion of the
basic infrastructure and
3. A grant of Rs. 12 lacs for shifting of logistics (such as telephones, fibre optic network,
records, furniture etc.) from old premises to the new one.
The operationalization of the system required a large component of system reengineering and
motivation and attitudinal change on the part of the employees. Employee’s skill had to be
upgraded and attitudes transformed, appropriate hardware was to be procured and software to be
developed and the working environment also had to change simultaneously.
The planning was based on the premise that all the employees of the Collectorate would be
involved in some way or other in the project at every stage. It also took into account the felt needs
of the citizens culled out of several interactions that the Collector, Additional Collector, Resident
Deputy Collector, Prant Officers, Mamlatdars etc. had with various groups of people (including
citizen groups from both rural and urban areas). The project was divided into three phases and a
time limit was decided for completion of each phase.
Phase Completion date Status
Phase I January, 2004 Completed
Phase II January, 2005 Under implementation
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