State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts IV. Issue and Challenges The following key issues have been identified during our model district assessment: • Lack of Standardization in replication of initiatives in other Districts It was observed that after a successful creation of model in a district the same model was not adopted in other districts. For example Thiruvarur uses a different application for delivery of services in comparison to the application used in other districts of Tamilnadu. In case of initiatives at Ahmedabad and Gandhinagar, despite the same model being adopted, separate initiatives were undertaken by the respective district administration. • Limited capacity to manage and sustain the project The creation of infrastructure in terms of Hardware, software, network and people always poses a challenge to district administration. There are no separate funds made available for infrastructure development. As a result it becomes a more of a localized initiative for arrangement of funds and hence the buy-in at State level is not there. The manpower required for managing and sustaining such an initiative is not available in the district. The only technical manpower available in any district is from NIC, which is not adequate to sustain such an initiative. • No sustainable model for operational expenses –Hardware maintenance / upgradation, consumables etc In most of the districts studied, financial model for long term sustenance was not envisaged during the project conceptualization. At Palakkad district the initial funds were made available by the state government under MGP program and at Thiruvarur, MP & MLA local area funds were used. At Ahmedabad and Gandhinagar, public-private partnership was formed for delivery of services. However the site was provided by the district in Collector office. The maintenance of the infrastructure was responsibility of PPP service provider. There was no backend computerization done hence the maintenance of the infrastructure used in backend computerization has not arisen yet. The infrastructure at West Godavari and Thiruvarur are already obsolete and requires urgent upgradation. The wireless infrastructure developed at W. Godavari does not have any procedure for annual maintenance. 24
Study Report on Assessment of the Model e-districts Challenges: • Availability of data and amount of Data Digitization Most of the services provided depend on either the data collected by the Government itself through various surveys or the data verified by any government official. In W. Godavari, the MPHS data is used for providing different services. In Ahmedabad and Gandhinagar the citizen gets all the required supporting documents signed and receives the certificate within a day. There is lot of data available with different departments like Election, Land Records, Food & Civil Supplies, BPL etc. Availability of citizen data and regular updation of this data is one of the major challenges for eDistrict. • Synchronization between the SWAN,CSC and SDC and any other MMP with e-district initiative There are various initiatives taken by Govt of India and State Govt being at various stages of conceptualization and implementation. There are few initiatives which have definite synergies with eDistrict project. Most important of them are SWAN, CSC and Sate Data centre. The various challenges which require resolution include o Will the software being developed for eDistrict be used by CSCs also, o Should e-District application be hosted at SDC or at district level only o Would SDC be used for hosting the application at the state level or would be used a backup of district level data o How the SWAN can be used for eDistrict as the project is envisaged to be run on a PPP model? It may be mentioned that the scope of this project will not include the Panchayati Raj services, as this is being addressed as a separate Mission Mode Project under the NeGP. However pilot projects of Panchayati Raj institutions may be aligned in the same pilot districts taken up under the e-District program in order to synchronize both the initiatives. • Standardization of formats for availing the services Presently the application forms for availing different services are different. These forms sometimes differ in different districts of the same state. For implementing eDistrict one of the major BPR activity would be to create a standardized format, which can facilitate multiple services. • Continuance of the Project team and manager for at-least 3 years It has been observed in all model districts that the initiatives were successful due to diligent efforts of a motivated team of officers. There was also a tendency of losing the 25
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