State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts 4. Implementation Strategy The scope of the project included : 1. Setting up of a Jan Sewa Kendra or Citizen Civic Centre based on e-Governance, which included online tracking of redressal of grievances with the Citizen’s Charter and the citizen as its main focus. 2. The working environment of the Collectorate to be clean, green and welcoming. 3. Extensive focus on employee skill upgradation and procedure / process reengineering to provide hassle-free, accountable, transparent and speedy governance to the citizen. 4. One of the points of focus was employee motivation by making better basic amenities available to them. 5. The back office was to be computerized and made efficient to support the front office. 6. The system was to be set up at Headquarters and extended to the 11 Talukas in the district in a phase wise manner. The support required from the State Government included 1. Approval of the proposal to elicit sponsorships to the tune of Rs. 1.7 crores for furnishing, fixtures, facilities, computers at the Jan Sewa Kendra. 2. Unequivocal direction to PWD to adhere to their time schedule for the completion of the basic infrastructure and 3. A grant of Rs. 12 lacs for shifting of logistics (such as telephones, fibre optic network, records, furniture etc.) from old premises to the new one. The operationalization of the system required a large component of system reengineering and motivation and attitudinal change on the part of the employees. Employee’s skill had to be upgraded and attitudes transformed, appropriate hardware was to be procured and software to be developed and the working environment also had to change simultaneously. The planning was based on the premise that all the employees of the Collectorate would be involved in some way or other in the project at every stage. It also took into account the felt needs of the citizens culled out of several interactions that the Collector, Additional Collector, Resident Deputy Collector, Prant Officers, Mamlatdars etc. had with various groups of people (including citizen groups from both rural and urban areas). The project was divided into three phases and a time limit was decided for completion of each phase. Phase Completion date Status Phase I January, 2004 Completed Phase II January, 2005 Under implementation 74
Study Report on Assessment of the Model e-districts Phase – I Phase III June, 2005 Under implementation Time line for Implementation This phase was the most crucial as it required the actual creation of infrastructure, procurement of the furniture, computer hardware, creation of software, changing the employee attitudes, and the most important ingredient, - i.e. ‘Management of this change’. Following activities were taken up during this phase:- Phase II 1. Shifting to new Collectorate building complete with all amenities including the Jan Sewa Kendra. 2. Make the 75 points of the Citizen’s Charter effective / online through citizen friendly standardized formats. 3. Build an accountable mechanism for tracking of applications. 4. Process reengineering by introducing level jumping, internal query formats, shortening of processes etc. 5. Creation of the Collectorate Website which is updated constantly. 6. Track the file movement horizontally and vertically across the offices through connectivity using GSWAN and make additions to the WAN where the connectivity is not already provided. 7. Inward Registry. 8. Making services available to the citizen beyond office hours by using the Web. This includes computerization of the following in back office as well as front office. Specific activities in this phase were as follows:- 1. Ration card 2. Employee personal information system, HR, payrolls, pension, GPF etc. 3. Old age pension scheme 4. Collection and monitoring of Land Revenue (NA or permission of Use of land for non- agricultural purposes) 5. Collection and monitoring of luxury Tax and Entertainment Tax 6. Land records 7. Registration (i.e. Sub Registrar’s office) 8. Legal case system 9. MP, MLA grants – District Planning Board 10. Record management 11. Dead Stock management 12. Extending the Jan Sewa Kendra facility to all the Rural Taluka Headquarters. Phase III 75
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