State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts re-submit the same information. In case the customer mentions the ID at the time of submission of the form, the operator retrieves the information from the database. The operator does not need to re-type the information about the applicant 4. Implementation Strategy M/s Peach Computers has imparted training to every operator working at Jan Sewa Kendra. The training covered the computer application, government processes as well as value systems necessary for public services. A series of Trainings and workshops were arranged by the district collector during the implementation phase of the project. This ensured that after implementation the systems can be handled by the government officers themselves in their respective departments. Regular trainings are required to keep the officials as well as operators updated with the technology changes and make full use of the system. The present model is easily replicable in other districts. Officers’ interface is through the GSWAN and the service providers’ interface is through the Internet. The technology provider has expressed readiness to provide open source products to allow users the ability to customize the product. Various process related to the delivery of services are well documented and can be replicated easily. The business model counts on income generation from B2C and C2C initiatives such as employment handling, travel bookings, bill collections, one number for all services – call centers, buy-sell services, surveys, data sharing, etc. Some financial support is achieved through value added services like home deliveries through courier, sponsorships for stationery with advertisement of the sponsor, renting of hoardings at the Kendra for publicity, etc. The district is ready to launch distributed franchise service provider outlets which reduces the load on the government to create office space and infrastructure. The strategy here is to count minimum on the collections from the basic G2C services. This way the Gandhinagar model is replicable in terms of technology, work processes, human resource requirements as well as financial sustainability. 5. Techology and Data Digitization There are 18 nodes at Jan Sewa Kendra Gandhinagar and are connected through LAN. Those Nodes are connected to a server at Jan Sewa Kendra. There is another server which serves as a back-up. One of the two servers functions in the mirrored mode and provides redundancy this 96
Study Report on Assessment of the Model e-districts server is also at Jan Sewa Kendra. The server are connected to GSWAN. The server is also connected to internet through GSWAN. 5 Monitoring nodes has been provided to department heads for monitoring the activities. 3 Taluk centers as well as monitoring nodes are also connected to the Jan Sewa Kendra Server through GSWAN. Data is backed up at the servers, in a portable storage medium as well as the data storage space in the servers. Citizens can access the status of their pending matters, download the forms and information through the website (http://jansewakendragnr.gujarat.gov.in Hardware Details S.No Product Name Quantity 1. Servers 2 2. Client PCS 18 3. Monitoring Nodes in collectorate 4. DMP’s 3 5. Laser Printers 7 6. UPS 20 7. Hubs 24 port 1 8. Monitoring Nodes in Taluk 4 97 5
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