State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts the types of PPP Models applicable in the district in context with different Scenarios, depending on the amount of investments to be made by the Private or Govt. Party. 5. Maintenance/upgradation of Hardware/equipment, upgradation of the software on regular basis, has to be planned and Budgeted, otherwise, systems have their natural death, sooner than expected. 6. Ban on issue of manual records: Government Order (GO) from Commissioner of Revenue Administration for use of computerized receipts had also issued during the e-district implementation. 7. Designing a Project Plan with well defined milestones is necessary for successful e- Governance outcomes. Project plan with handholding and maintenance support of the Application development and key activities should be designed. Currently in Thiruvarur the software developers of the various applications have left without sharing the software Application code or flow with any other Technical team or NIC. There is a need in the district for a Technical team to understand the various applications ( more than 20) for enhancement and maintenance at the Taluks and blocks 8. The Project Team should continue through out the life cycle of the project implementation. Systematic handholding procedures needs to be designed in case of exit of any project team member for smooth implementation of the project 9. The Application should be user friendly and language interface should be bilingual for wide acceptance. 10. The success of the e-District project in Thiruvarur was also due to the training of the users and mitigating all the change management issues. This should be part and parcel of the implementation strategy for converting a District into e-District. Training at all levels was provided to the users. Every VAO is updating his records at Taluk and reconciliation happens. 11. The success of Thiruvarur also was dependent on an effective online grievance redressal mechanism this system enabled the capturing of the petition details online and monitoring the disposal of petitions by various Government Departments online. More than 3000 applications were received and monitored every week. This helped gain acceptance of the citizens for the e-district application 68
Study Report on Assessment of the Model e-districts Annexure III: Assessment of the Ahmedabad District 1. Project Background Ahmedabad is the largest city in Gujarat, perhaps also one of the largest districts in the country in terms of population. The draft Census Report of 2001 estimates the population of the city itself at over 46 lacs and that of the district as approximately 58 lacs. There are 11 Talukas, one Municipal Corporation, and 15 Municipalities in Ahmedabad district. The number of citizens visiting the district office is also correspondingly high. The demand for services here was more linked to land related issues. Rapid industrialization and increasing demand for residential and commercial property has resulted in a large number of cases for Non Agricultural Land Use Permission cases. We visited Ahmedabad district on 2-3 April, 2007. We started our visit by meeting the District Magistrate & Collector, Mrs. D. Thara, who explained to us various steps undertaken by her previous collector to streamline the processes for Jan Sewa Kendra, the front end for citizen services delivery. Her emphasis was on back end process reorganization done to enable the functioning of Jan Sewa Kendra. She detailed the specific cases of Non Agriculture Land use permission, Appeal Cases of Collector court, and Inward registry computerization. She highlighted the reduction of number of days to deliver services to citizens from as high as 2-3 years to 4 months in Non Agriculture Land use permission cases, manifold increase in revenue to the government due to higher number of cases being processed in the same time and online monitoring of various files, cases by the Collectorate office and citizens on the web. 2. Project Achievements – Jan Sewa Kendra Ahmedabad district became one of the pioneer districts in Gujarat in establishing Jan Sewa Kendra (Citizen Service Centre) in January, 2004. This project had its root in an earlier attempt by a Collector of the district who tried to introduce e-Governance in the Collectorate, though in a small way. Due to problems at various levels, particularly related to funding and space, that project never took off. The project was revised and presented in the present modified form in the conference held at Kevadiya (Narmada District) of all District Collectors and district Development Officers, under the chairmanship of Shri Narendra Modi, Hon’ble Chief Minister of Gujarat, on June 28, 2003 by the then Collector, Ms. Anita Karwal. The concept of public private partnership was mentioned for the first time and it was given oral approval by the Hon’ble Chief Minister at the conference itself. The project aimed at the reengineering of structures and processes in the Collectorate to achieve the goal of good governance. The use of information technology was to be the backbone of the project. 69
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