State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts Acknowledgement The empanelled consultants are grateful to the Department of Information Technology, Government of India to have provided us with this opportunity to undertake this exercise. The team gratefully acknowledges the support and ideas provided by • Shri R Chandrashekher, IAS, Additional Secretary (DIT) • Shri S. Abbasi, IAS, Director (DIT) • Smt. Radha Chauhan, IAS, Principal Consultant (PMU) • Shri Sumit Barua, Sr.Consultant (PMU) The team of consultants wishes to thank Dr. B. K. Gairola, DG, NIC and his team of officers from the respective states and model districts for the extensive support that was provided in facilitating the study. In specific, the team would like to thank all the District Information Officers from NIC who have extensively supported the individual district study. The team of consultants appreciates various senior Government functionaries and others who shared their experiences and provided their views that have helped in accomplishing this task within such a short time-frame. In specific, the team would like to thank: • Smt. D. Thara, IAS, District Collector, Ahmedabad • Smt. Sonal Mishra, IAS, District Collector, Gandhinagar • Shri B. Suman, IAS, District Collector, Palakkad • Shri Shambu Kallolikkar IAS, District Collector, Thiruvarur • Shri Lav Agarwal, IAS, District Collector, West Godavari • Shri Saibaba, Project Coordinator, Municipal Corporation of Hyderabad 2
Study Report on Assessment of the Model e-districts TABLE OF CONTENTS I Introduction ----------------------------------------4 • Project Background • Objectives of the study • Limitations of the study • Structure of the report II Assessment of the Model e-districts ---------------------------------------8 • West Godavari District – Rural e-seva • Thiruvarur District - e-district • Ahmedabad District – Jan Sewa Kendra • Gandhinagar District – Jan Sewa Kendra • Palakkad District – DC*Suite III Key learning’s --------------------------------------- 18 IV Issues and Challenges --------------------------------------- 24 V Approach to e-district --------------------------------------- 27 • Evolving Model • Service Framework • Service Delivery Strategy VI Recommendations -------------------------------------------------------------36 Annexure I: Detailed report on West Godavari district --------------41 Annexure II: Detailed report on Thiruvarur district --------------51 Annexure III: Detailed report on Ahmedabad district ------------- 69 Annexure IV: Detailed report on Gandhinagar district -------------88 Annexure V: Detailed report on Palakkad district -------------106 3
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