State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts Selection of pilot districts There are a few common characteristics of all the Districts where the model assessment was conducted. These include a generally conducive economic and social environment, higher per Capita income, high IT adoption rate, high literacy, well established local industries including agriculture, well established civic infrastructure, etc. In light of this, it is recommended that adequate consideration to these factors may be given at the time of selection of pilot district by any State. Identify similar initiatives to create common platform Inter-linkages between various initiatives exist at the District and State-level. These need to be well understood and as part of the project assessment need to be high-lighted so that a common platform for information-sharing can be created and no efforts are duplicated and there is no conflict between multiple systems. The identification of existing software solutions should be the responsibility of the State nodal agency while the evaluation for potential reuse would vest with the selected consultant. Citizen “buy in” – service beneficiaries The project should have a simple barometer for measuring success criteria- accrual of benefits to the citizen. All stakeholders should ensure that this focus is maintained during project conceptualization and implementation. The only way to ensure that citizens play a vital role in the project is to have a participative approach and a communication plan specifically to apprise the community of the benefits. From an implementation point of view, the design of the change management plan should incorporate an extensive citizen-focused communication plan so that the citizen can start utilizing the system and derive the benefits. Remove co-existence of manual procedures The systems and procedures established under the scope of this e-District project should be the primary system for service delivery and all parallel systems should be discontinued once the primary system has been enabled. This would specifically include the manual systems that are in practice. Mandating use of electronic systems can also be considered in a phased manner and use of computerized systems for service delivery can be introduced in a progressive manner for one or more services. Authorization for reuse of existing data It has been observed that data for specific purposes have been collected and some of them also happen to be current e.g. Voter ID Database. Since availability of reliable data is the key factor for 38
Study Report on Assessment of the Model e-districts the success of the proposed system, guidelines may be evolved and due authorization may be accorded for use of existing data. Incremental creation of citizen database As the citizen database does not exist and it needs to be incrementally created. The recommended process is to incrementally develop the data while services are rendered through fully enabled reengineered workflow processes. Once the data is built up over a period of time, the same can be utilized for an across the counter delivery of the possible services. The inference is that, creation of a citizen database may not be possible during the given schedule and cost of the e-district project. Budgeting for the entire lifecycle of the e-district project The e-district project would have a lifecycle of 4-5 years, and if the funding is not budgeted for the full lifecycle, this project would be prone to failures. If the IT infrastructure and software are put up during the project implementation / launch stage, with no provisions for maintenance and upgradation afterwards, e-district project might not sustain over the complete lifecycle. For e- districts to be sustainable and effective, the funds should be budgeted for the entire project life cycle. Selection of application development agency (NIC/Outsourced) The Application Software is an integral part of project implementation. During the assessment phase, it was seen that District Authorities governed the selection of the software to be deployed and the source for the same. While NIC played a role in some cases, private vendors were also involved in this process and a PPP model was devised to make the software development process continual and sustainable. In light of this, due consideration should be given to the various options available for Software development. Localization - technologies, languages, etc. The ownership of the project will be with the District Administration. Given the regional focus of the project, implementing agencies should ensure that there is very high degree of localization in the project in terms of service modes, transaction modalities, communication techniques, languages, technologies, etc. This will give the project a higher degree of adoption and recognition amongst the final beneficiaries. Since the pilot implementation will form an input towards Statewide rollout, language could be used as the common denominator for ensuring consistency for this initiative. However, for some designated fields, data should also be in English so that the data can be interfaced easily to other projects and also provide value to citizen for any national / international use. 39
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