State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts • Land acquisition procedure • Land relinquishment procedure • Land exchange procedure In addition, following components of monitoring the collections from land revenue also has been computerized Conduct of annual audit of village accounts (Jamabanthi) including collection of current and arrears and preparation of Demand Collection Balance register, which includes Administration of all types of revenue / loan collection A unique feature was built-in the TAS system, which was introduction of concept of unique transaction number, which meant, generation of automatic stamp of unique encoded number for each transaction. This has lead to two advantages: This enables to track down the identity of the data entry and approving authority, while identifying the exact transaction itself At any time one can identify the orders issued, by giving the unique number that was printed in the order copy Module 2: Issue of certificates/cards The Collectorate supported by the Taluk offices are responsible for issuance of certificates through the e-district application as detailed below: • Administration of birth and death records including issuance of birth and death certificates • Issue of community certificates such as income / solvency / nativity certificates Module 3: Effective Citizen Grievance redressal system The entire grievance redressal mechanism was made online in the year 1999. This system enables the capturing of the petition details online and monitoring the disposal of petitions by various Government Departments online. It was one of the most successful initiatives under the e-district implementation. It had a efficient backend operational process with e-district system functionality. The stepwise procedure for the Grievance redressal is mentioned below Step1: Petitions were received from the citizens and the system provides an acknowledgment to the petitioner as soon as the petition is given. The acknowledgement contains details like: • Serial number of the petition for tracking purpose • Department name • Subject of the petition • Date within which action has to be taken Step2: The district collector every week calls all the departments and the grievances and handed over to the various departments with timelines for redressal. Service levels are defined for each department. 54
Study Report on Assessment of the Model e-districts Step 3: Each petition has to be addressed within a month. If the petition does not get addressed within the time frame, department-wise pending list is generated for the review of the District Collector. Step 4: Automated reminders were being generated by the system to the various departments and constant monitoring was being done by the district collector Step 5: The respective departments sent the action taken information to the Grievance Handling cell at the collectorate, which is updated into the system. After the updation the grievance is closed by the system More than 3000 applications were received and monitored every week. This helped gain acceptance of the citizens for the e-district application Module 4: Monitoring of Developmental schemes – Currently not in use District Rural Developmental Agency (DRDA) is the direct representative of the Central and the State Government responsible for implementing the rural development schemes sponsored by Central and State Government. In Thiruvarur, Project Officer (DRDA) reporting to the Collector heads DRDA. Some of the schemes that are being implemented by DRDA are: • Indra Awas Yojna • Sampoorna Grameen Rozgar Yojna • MLA Development Scheme The bilingual software is used for online administration of DRDA’s schemes as well as for accounting purpose. It enables the issue of administrative sanction and technical sanction. This enables the Collector and the PO (DRDA) to review the physical and financial progress of the projects being undertaken for the State. This Software was being used extensively till 2004. As the Department is facing some technical problem with the Software, they have starting using RAPID software along with DRDA. Module 5: Monitoring of citizen beneficiary schemes The Collectorate is responsible for monitoring various social benefits schemes, like: • Old Age Pension Scheme (OAP) • Distressed Agricultural labourer’s Pension Scheme (DALP) The workflow involved under this system is as given below: • Taluk office receives application under each scheme • The application is forwarded to the Revenue Inspector • Status of the application is verified • Once the Tahsildar sanctions the beneficiary, the applicant’s name is automatically updated in the Beneficiaries’ Register • Every month the system automatically prints the money order in a prescribed format to be paid to each beneficiary 55
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