State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts application vendor and design of the application. The three layers of the application should consists of 1. Front-end Services: The application should have the ability to provide citizen services. This would include acceptance, acknowledge and forwarding it to the backend departments with a defined service level. It should have the ability to track and generate alert messages if the application is not processed within the defined service level. 2. Middleware: The application should have a workflow automation facility with connectivity to different applications. The middleware should be connected to gateway, which in turn helps application integration with different departments. The gateway will help define standards /guidelines for integrating different departments. This gateway should integrate with the State gateway proposed in many e-governance roadmap 3. Backend digitization and delivery: For the identified services, backend digitization in terms of creating databases and applications for electronic delivery of the services. • Common service centres: Front-end delivery channels for the e-district services. The revenue model for implementation of these CSC’s are being designed by DIT, however till the CSC are in place the need for service desks counters is felt at the pilot e-districts. Synchronization with the CSC can be established during the rollout of e-district, however for pilot implementation , we need to have counters established at the district/block level for delivery of services • State wide Area Network: It will facilitate the connectivity between the CSC and the district for real time delivery of services with online monitoring of the activities at the district level. Since SWAN is getting established in many states, it is assumed that for pilot implementation the state may have to use alternate connectivity for availing the services. During the rollout the SWAN synchronization needs to be considered • State data centre- The e-district data needs to be uploaded to the state data centre on a real time basis. The State Data Centres are proposed to act as a central repository of all the applications in the state. The decision to have low end servers for local storage of data at the districts needs to be considered by DIT. The decision of having local servers connected to one centralized server or only one dedicated centralized server (SDC) needs to be discussed and finalized by DIT. V.2 Services Framework There is a need to integrate the learning’s of the district visited into the e-District project so as to benefit from the past experiences. The e-district envisages a set of services to be included for the project. Based on the districts visited we have designed the feasibility and 30
Study Report on Assessment of the Model e-districts extent of realization of these identified services which is presented in the figure below and discussed in the subsequent sections. 1. Certificates: Domicile, Nativity, Caste, Marriage, Income, Employment: Application / Issuance / Updation The database of the certificates is huge and cannot be created upfront in the prescribed timelines, unless database already exists. There is a need to create Incremental creation of database by linking the data inputs to service delivery. For implementing this model we need to create a parallel processes, i.e. manual workflow for processing the request in the backend and electronic workflow to track and report on the request until the process can be fully supported by data. This process will also include complete set of services under issue of certificates to ensure uniform reengineered processes. One of the recommendations of this service includes getting an administrative order for online consumption of these services by downstream departments. To quote an example, a caste certificate generated should be electronically utilized by the Education and Social Welfare Departments while providing reservations for admissions, scholarships and hostel facilities, by accessing the certificate data provided by the applicant. 2. Social Welfare - Pensions (Old age, Widow, Handicap, Destitute): Application, Sanction, Updation, Payments, etc 31
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