State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
7. Citizen centricity - The project took into account the felt need of citizens by way of
several interactions between the government officers and citizens (both rural and urban).
8. Full State Government support and backup of Government GR (General Resolution) to the
initiative has ensured smooth beginning for the initiative.
8. Key Learnings
1. Identification and standardization of citizen contact points / services to be delivered
through e-district is a necessary prerequisite. The standard forms for 75 services along with
the procedure to be followed, decision makers details is a giant step in business process
redesign of government service delivery.
2. Due to lack of backend computerization, the emphasis and burden of bringing the
documentary evidence is shifted to the citizen to get the required services in prescribed
time limits. There are existing systems and databases like land records, land revenue
records, land registration databases, voters list, ration card databases, which if used, then
in large number of cases, the requirement of asking citizen to submit documentary
evidence can be done away with. Government support in the form of Government
Resolution or Government Order is a must to legitimate the use of various government
records to provide e-District services.
3. Despite the lack of an automated / computerized backend, the service delivery to citizen
has improved considerably. This has become possible by the transparency brought in by
monitoring the receipt of request for a service and delivery status of the service. The
applications are accepted and monitored for their processing. This monitoring has improved
the timely delivery of citizen services in most of the cases.
4. Employee involvement – All the employees of the Collectorate were involved in some way
or the other in the project at every stage.
5. Technology gap - The existing application at the Jan Sewa Kendra is in client server
architecture, which can not be taken to internet as it is.
6. The software for Appeal Cases at Collectorate, despite being in use for last 5-6 years is not
being replicated at other courts. There are recent efforts to take this software to other
courts in the Collectorate. The problem in replicating the software is lack of dedication
and commitment from the staff to use the software. In other courts, despite the computer
and software being made available, there are no takers for the software. The software is
also a single stand alone application, with no network and internet compatibility, and data
back up is taken periodically by the operator, who runs the software.
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