State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
• To maintain a central data record updated and used by all the departments at the district
level. This includes the Revenue department, Panchyati, Election Department the
Department of Civil Supplies, the Police Department, Electricity companies, etc.
• To create and implement a workflow management system at the back end.
• To re-engineer work processes to increase speed and convenience helping citizens as well
as officers.
• To minimize the use of papers with the help of online processing and transmission of the
output to respective agencies.
• Faster, Efficient and Transparent services to the public.
• Error-free maintenance of records using the latest technologies for easy storage and
retrieval.
• Involvement of all stakeholders including citizens, government officers, as well as the
technology providers for continuous upgrade of the facilities, processes and quality of
services
The first phase of the project was to render G2C services of over 95 services including all the
services stated under the Citizens’ charter.
The second phase which is under process and is focused on (a) the expansion of the citizen-
oriented activities to B2C and C2C areas as well as (b) the introduction of G2G facilities (incl.
tracking of work in process) for efficient administration.
The third phase is to address citizen services in the areas of health, education, agriculture, etc. In
this manner a comprehensive and single e-district solution is envisioned at Gandhinagar.
The proposal for creating and establishing the Jan Sewa Kendra was prepared in January 2006 on
the guidelines of the General Administration Department of the Gujarat State. Further, the State
Government approved the proposal and sanctioned Rupees Nine lacs. Citizens and Organizations
contributed Rupees Twenty Six lacs additionally for this project. So the total project funding of
Rupees Thirty five lacs, was organized initially to establish Jan Sewa Kendra at the district
headquarters in September 2006.
The criterias for the selection of the suitable vendor for establishing the Jan Sewa Kendra were
technology, creativity, manpower availability and experience. M/S Peach Computers was selected
as the software and service vendor for Jan Sewa Kendra. M/s Peach Computers was required to
develop the software, provide necessary hardware and operate & maintain the Kendra’s at
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