State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts association grow in stature and clout, whereby they successfully bid for meter reading and spot billing of domestic connections of APCPDCL. • The district administration helped all possible avenues to aggregate services in B2C and C2C domains with the sole aim to ensure sustenance of the service centers. Some of these services aggregated are : • Delivery of computer aided education content through alignment with Azim Premji Foundation and Sarva Shiksha Abhiyaan • i_Shakthi services of Hindustan Lever Ltd • C2C services that include matrimonial, emails, chats etc • With a captive segment of the households turning up at the service center to pay their utility bills, the centers used the opportunity to stock and sell general merchandise and other utilities like photocopying, fax and internet services. • Success and sustainability of the centers largely depended on the entrepreneurship, despite Backend: the enabling environment provided by the district administration. The initiative has laid very little emphasis on backend enablement. The flow of work are allowed to remain manual and outside the scope of the application. However, timelines for processing at various levels are clearly defined so that the outcome to the citizen is predictable. The built-in MIS takes care of reporting, escalation and exception handling. The language used for all user interfaces is English only. It may also be mentioned that the grievances are also in English and is a transliteration of the local language. The service request accepted at the service center was physically and electronically delivered at the doorstep of the department; from where it was picked up and manually serviced. The electronic delivery helped in MIS and progress tracking. MPHS data was the enabler in ensuring speedy delivery of the service. Linking of service delivery to SSID of the MPHS has helped streamline the process and workflow. The service is delivered by determining the data as reflected by MPHS and on the basis of supporting documents. In case, a citizen seeking a service cannot be identified in the MPHS, a format for registering data into MPHS is provided to the service seeker. The onus is on the citizen to provide this data with due authorization from the Village Accountant. Upon submission of the complete data, the Kiosk operator once again feeds the data to update the MPHS database and the system generates an SSID paving the way for issue of the certificates as explained above. The entire backend processing was carried out by a team of operators, who would verify the declared data from MPHS and print the necessary certificates for issuance by Mandal Revenue Officer. 44
Study Report on Assessment of the Model e-districts With regard to the utility bill payments, technical support from the backend played a major part to ensure integrity of data and reconciliation. Extensive human intervention was necessary in the model to support this service. 5. Techology and Data Digitization The business model has been translated into an offline functional model, where the emphasis is on the ability of the local kiosk to render the required service in most circumstances. The software has been developed using resources recruited via the “Sarva Shiksha Abhiyan” project. The implementation takes shape in the main database server, application server and RAS server hosted out of the NIC premises. Each kiosk has a telephone connection and a modem, via which they can dial into the RAS server, and hence the NIC LAN. Technically, the following are to be noted: • Each kiosk has a Windows desktop environment. A typical Kiosk will also have a printer and sometimes, a scanner. • Each kiosk has a local database. This is Postgress SQL. • The e-Seva application is created using Microsoft Visual Basic 6.0 and has a series of Forms. Depending on the service required, the service provider is trained to select the required form from the Menu, and fill in the necessary data. • As mentioned above, the Forms have been created in VB 6.0. Using the Menu, each form can be selected and displayed on the screen. Again, there are some data that can be selected using a Drop Down Menu on the forms, and others which need to be typed in. • Each of the forms will have a Submit button. • Since the emphasis is on offline availability of data, these VB 6.0 forms are tied into a local Postgress SQL database. The table structures in these databases reflect the type of data for each form. • In order to synchronize the data with the main server, the kiosk owner connects to the central RAS server regularly (eg. Daily), and uploads the incremental data using the tools provided with the application. This uploaded data automatically updates the central database, which, in this case, is on Oracle. • Typically, one local call is all it costs to completely upload a day’s data. 45
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