State Mission Mode Project e-district - Department of Electronics and ...
State Mission Mode Project e-district - Department of Electronics and ...
State Mission Mode Project e-district - Department of Electronics and ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Study Report on Assessment <strong>of</strong> the <strong>Mode</strong>l e-<strong>district</strong>s<br />
II.4 G<strong>and</strong>hinagar – Jan Sewa Kendra<br />
<strong>Project</strong> Objective: To <strong>of</strong>fer the citizen various types <strong>of</strong> services in a transparent <strong>and</strong> efficient<br />
manner through an improvised, single interface called the Jan Sewa Kendra.<br />
Value to Citizen<br />
• Jan Sewa Kendra is the single point contact for delivery <strong>of</strong> citizen services <strong>and</strong> acts as a<br />
bridge to the <strong>district</strong> administration.<br />
• All services are forms based, where the procedure is very clearly laid down in the form<br />
itself including the upper time limit for service delivery.<br />
• Select services are delivered the same day under the head “one day governance”<br />
• Once a citizen is identified in the system, the identification details <strong>of</strong> the citizen is<br />
preserved for future use<br />
• Officers are deputed to the Kendra on a round-robin basis who provide spot authorization<br />
<strong>of</strong> data <strong>and</strong> affidavits made out by citizens free <strong>of</strong> cost<br />
• Senior citizens have established a help desk in the Kendra to support scrutiny <strong>of</strong> the forms<br />
for accuracy<br />
Services Offered <strong>and</strong> User Charges<br />
About 95 Services are <strong>of</strong>fered from the Jan Sewa Kendra. Bulk <strong>of</strong> these services delivered pertains<br />
to those related to Issuance <strong>of</strong> certificates, Ration Card, L<strong>and</strong> Revenue payments <strong>and</strong> Affidavits.<br />
A uniform service fee <strong>of</strong> Rs. 20/- is charged for all the services except RTI.<br />
Service selection Criteria<br />
No specific criteria were applied to the selection <strong>of</strong> services <strong>and</strong> all services were considered for<br />
inclusion in the project scope. This was evident from the fact that there was not even a single<br />
request in respect <strong>of</strong> 20 services.<br />
Implementation Highlights<br />
• The prime objective was to have a single front end to the citizen <strong>and</strong> progressively<br />
improving the efficiency <strong>of</strong> the back <strong>of</strong>fice <strong>and</strong> build-up <strong>of</strong> data. As a consequence there is<br />
no back end automation.<br />
• The implementation was carried out using Ahmedabad as a model.<br />
• Private vendor was brought-in to develop <strong>and</strong> implement the solution.<br />
• The payment to the vendor is made through the collections that are made from user<br />
charges.<br />
14
Change language