State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts Annexure V: Assessment of the Palakkad District 1. Project Background Palakkad is one of the fourteen revenue districts of Kerala. It is situated almost in the centre of State and has no coastal line. The district opens the State to the rest of the country through the Palakkad gap. It is often called as the "Gateway of Kerala". With the total area of 4480 sq.kms the district accounts for about 11.5 per cent of the total land area of Kerala, with the share of population is 8.22 per cent. The district is one of the main granaries of Kerala and its economy is primarily agricultural. Agriculture engages more than 65 per cent of the workers and 88.9 per cent of the district's population is rural in nature. Palakkad is part of the erstwhile Malabar district of Madras Presidency. The present Palakkad district, as an administrative unit, was formed on the first of January 1957, comprising of Palakkad, Perinthalmanna, Ponnani, Ottappalam, Alathur and Chittur. At present the Palakkad district consists of two revenue divisions, five taluks and 163 villages. The district is divided into 13 community Development Blocks for the effective implementation of various development activities. There are five taluks, 163 villages, four Municipal towns and ninety Panchayats in the district. According to the 2001 census the population of the district is 2617072. The density of the population is 584 per Sq. km. Decadal growth rate for the period 1991-2001 is 9.86 per cent in comparison with the State figures of + 9.42 per cent. The sex ratio of the district is 1068 females for 1000 males. The District has achieved 84.31 per cent literacy in 2001 calculated on the basis of population above the age of 7 years. Service Delivery Project in Revenue Sector by Modernizing Government Program (MGP) of Asian Development Bank (ADB) identified the scope for improvements in Service delivery by Computerization, Infrastructure improvement including Buildings and Furniture, Communication facilities etc. The work for the total computerization of the Palakkad Collectorate, under the Modernizing Government Programme, began in May 2003 after the Government accorded sanction for the project. The project was inaugurated on 26th October 2004 by the then Chief Minister of Kerala. Titled `DC*Suite' the project envisages an integrated set of application covering all areas of Collectorate work. The programme is aimed at making the services more accessible to the citizens. With the total computerization of the district administration, people are now able to track the 106
Study Report on Assessment of the Model e-districts status of a file or an application in the Collectorate through Internet. Government had decided to execute the program and NIC was entrusted do the development of DC*Suite. The fund for DC* Suite were provided by Asian Development Bank in the tune of Rs. 2.15 crores. 2. Project Achievements There are 64 different department having offices at the district headquarters. There are about 400 subjects handled by the Collector Office in the district. There are 15 sections in the office with each seat in the Collector office, handling about 10 subjects. DC*Suite is an integrated suite of applications for the Collectorate. DC*Suite is based on an integrated solution architecture covering all functional areas and activities in the Collectorate. Twenty-one functional areas identified including Workflow based File Management System, Public Grievances Monitoring System, and Revenue Recovery Management etc. In addition, there are add- on optional modules for Knowledge Management, District Portals etc. Generally priority is given for areas where common people interact with the Collectorate or Government. The major achievements of the DC* Suite can be described as under: • Development of a pilot system for processing of files electronically and movement of electronic files. • Restructuring of activities at Collector office • Reorganization of seats and subjects handled by employees • Issuance of Government Orders form Government of Kerala to institutionalize the process reengineering done. • Establishment of a training centre at the district level. • Use of open source technologies for development of software. 3. Services Provided- key Functionalities DC* Suit is essentially a workflow based electronic file flow management system. DC* Suit works on the basic principle that in government all decisions are taken through file movements. Any document or request reaching any office is either appended to an existing file or is created as a new file. The file is processed at various levels where inputs are added in terms of data, information, similar previous orders, government laws, rules and regulations etc. DC* Suit has also been attempted to be developed in the same way. File movement system is the backbone of the DC* Suit. 107
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