State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
in these centres. These software development centres were provided with quality infrastructure
including air conditioning, LAN and continuous power supply facility.
4.4 Change Management Strategy
Staff training was undertaken on a continuous basis. In majority of the training sessions, the senior
officials of the district administration, including the District Collector took part. The trainees were
given hands on experience during these sessions. The District Collectorate was the centralized
training facility.
Whenever any new module was about to be introduced, the resource persons from each office was
called to Collectorate and training was imparted. The software professional in charge of the
application development was made the nodal officer for handling the technical requirements of the
training. Training manuals were prepared before each such training session. User feedback was
obtained then and there and necessary modifications were carried out thus making the packages
acceptable to the users. Training was an integral part of the e-district exercise. Weekly training
schedules were announced well in advance to enable the officials to attend the same.
Software administrators: To administer the Taluk/Block servers, clerical employees from each of
the 20 offices were chosen on voluntary basis to undergo training to act as software administrators.
In each office two such staff has been selected for a one week intensive training on server
administration. Their main role was to administer the software installed in the server and to serve
as server operators. They had not been given system administration password nor database
administration password. The main role of the software administrator is to start the server in the
morning and close the operations at end of the day. Other users had no right to shut down the
system. In addition to this, the software administrators had the powers to assign and revoke rights
on each of the application software. This enables them to handle the day to day variations in
availability of staff. If the Software administrator goes on leave, then the standby software
administrator takes over charge. A software based tool had been provided for such online handing
over of charge. This procedure had enabled the staff to take complete ownership of the IT
infrastructure and the database. To provide continuity to these software administrators, an order
was issued barring their transfer to other assignments without the written orders of the District
Collector.
Public awareness campaign: To educate the citizens that they could avail online services in the
Taluk and block offices, a special campaign in the name of ‘Power of e-governance’ was organized
in 8 places, starting from 30th September 2000. The modus operandi was to move the Taluk office
server from the Taluk office to a public place such as marriage hall on the day prior to the
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