State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
The Jan Sewa Kendra acts as the single point front end for information dissemination about
government services, accepting applications for the 75 services and handling citizen grievances.
The Jan Sewa Kendra at Ahmedabad city Taluka was established through private / industry
sponsorship of Rs. 1.7 Crores. For this, State Government approval was taken and a General
Resolution was passed by the State Government. The money was collected in a fund named
“Mehsool Bhawan Fund”, and a receipt was given to the donor. There is a provision of waiting
rooms and waiting area for visitors along with clean toilets and clean drinking water at Jan Sewa
Kendra at Ahmedabad city Taluka. There are 16 computer terminals functioning, the PCs used are
Pentium P-IV, 2.4 GHz. These are connected to Intel Xeon Server with a 10/100 MBPS LAN. This LAN
in turn is connected to GSWAN.
After establishment, the Jan Sewa Kendra is being run by a private operator, M/s Microtech
Systems in Public Private Partnership mode. This private operator also developed the software for
Jan Sewa Kendra. For every application at Jan Sewa Kendra citizen is charged Rs. 20/-. These 20
rupees are divided between the Government and Private operator in the following manner:-
a. Rs. 5/- for software development charges upto Rs. 20 lacs
b. Rs. 9/- for running the Jan Sewa Kendra
c. Rs. 6/- for the e-District Society of Ahmedabad
Daily number of visitors to Ahmedabad Jan Sewa Kendra is on an average 350 people as told by the
private operator. During the heavy rush season, like in April – May, when students need to take
OBC, SC ST certificates etc. for admissions, the average number of visitors is as high as 1500 people
per day. The private operators arranges for Shamiyana, additional computers, operators etc. to
handle this heavy load.
At other Talukas of Ahmedabad district, the private operator was supposed to extend the Jan Sewa
Kendra in the same manner as agreed upon for Ahmedabad City Taluka, but due to lack of
technical support, meager revenues and other constraints at other Talukas, the operator has not
extended Jan Sewa Kendra to any other Taluka of Ahmedabad district.
Services Provided- key Functionalities
1. One Day Governance – This is a separate state wide e-governance initiative of the
Government of Gujarat, under which citizens are promised one day delivery of seven
certificates, affidavits and a few other services as listed in Appendix III at every Taluka of
the state. NIC has developed and deployed the software, e-JanSewa across the state for
this purpose. There are one or two PCs with GSWAN connectivity at Talukas. Citizen is
charged Rs. 20/- for each application, which is deposited with the revenue department.
The software is capable of generating various MIS reports for tracking of applications.
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