State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
Gandhinagar, Dehgam, Kalol and Mansa through its employees for three years. The business model
of the Software was on BOO basis.
All the Service Providers’ employees were trained for the usage of the software, the various
government procedures, as well as the ‘karmyogi’ practices to interact with the citizens. The Jan
Sewa Kendra, Gandhinagar commenced its operations on October 16, 2006. The Taluk nodes at
Mansa, Dehgam and Kalol were also further made operational in February 2007.
The Jan Sewa Kendra, Gandhinagar has approximately 3500 ft s of office space with the following
facilities:
• Offices for the Deputy Mamlatdar and Service Supervisor
• Server Room
• Notice boards
• Seating capacity for 35 persons
• Help station managed by Senior Citizens
2. Project Achievements
Jan Sewa Kendra conducts weekend camps at remote villages for on-spot acceptance and delivery
of applications. This initiative is performed with the support of the local sarpanch and a notary.
The issues covered under this drive are mostly concerning ration cards. These initiatives save
money and time of the villagers. During March and April there is a heavy rush of students for the
different types of certificates. During these months the Jan Sewa Kendra at Gandhinagar remains
open 7 days a week.
SMS Intimation
The computer system automatically sends an SMS to the applicant on completion of the processing
of his or her application
SMS Query
Applicants can know the status of their paperwork by sending an SMS to the Jan Sewa Kendra
number. The system automatically responds with the status of the file. There is a need to increase
customer awareness about this facility.
SMS and Auto-Email to Officers
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