State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts databases, voters’ list, ration card databases etc. to do away with the requirement of asking citizen to submit documentary evidence for most of the services. While preparing the project report, the consultants need to identify BPR requirements and commitment required from the departments for effective completion of the project. Application Software for e-district The districts visited had a varied mix of application software like open source v/s licensed, stand alone v/s client server v/s Internet based, NIC developed v/s private vendor developed, native language support v/s transliteration etc. Three districts which have private vendor for software development, could not replicate the software elsewhere in other districts. Two districts where NIC has been the application developer, these software have been replicated in other districts within same state as well as outside state also. All the districts had vernacular software, with forms and data entry options in local languages. The experience shows that there is a need for a strategic control of software application and development strategies for e-district in the state. Need for Service desks The e-District project envisions the delivery of services through the Citizen Service Centers, another MMP of DIT. All the model districts except for West Godavari have adopted a common approach wherein the service delivery centres were kept under the control of the district administration within the premises through a PPP model. In the initial phase each of the service delivery facilities required the presence of departmental staff to augment the service delivery process. This ensured ownership of the initiative on part of the staff and facility for the citizen to meet the preliminary requirements at a convenient single window. To quote an example, the Jan Sewa Kendra at Gandhinagar and Ahmadabad are supported by Tehsildar level officials to approve affidavits where necessary and complete the process of servicing a request where possible. Such facilitation is not imaginable with CSCs owned by small entrepreneurs. The state level agencies that are expected to guide and support the CSC initiative will need their time to establish the framework to be effective. There is an inherent risk wherein the e-District and CSC projects in the state can be totally out of sync and phase. Dependency on CSCs can be a serious impediment in the way of e-District. Further, it would be difficult for the government to eliminate the existing channels of service delivery in totality, even after new channels of service delivery like CSCs, internet etc. are introduced. In our view, then the question is about the number of service desks to be put up till CSCs come up rather then the existence of service desks. The suggested method is to have a Government supported service delivery centre on the lines of Jan Sewa Kendra of Ahmedabad and Gandhinagar on a BOOT model with higher number of service desks for initial period of say 2 to 3 years until the CSC 22
Study Report on Assessment of the Model e-districts network is operational. The number of service delivery desks can be progressively reduced based on the actual requirements after CSCs are operational. State-wide rollout The ultimate objective of pilot e-district project implementation is the state wide roll out at the end of the pilot. Strategies need to be designed for State-wide rollout during pilot implementation itself. The system is to be developed keeping in mind the need for multiple implementations, scalability and inter operability. Consultations with the stake holders, not only for the pilot e- district, but for other districts as well need to be taken up on a regular basis to create awareness about the project. While this kind of approach towards pilot project would need more time than normal, it has the potential to sustain benefits such as standardization of functionality, enforcement of automated processes, uniformity in design and deployment of technology, change management, etc. while doing the state wide roll out. 23
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