State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts • There is a need to standardize the processes and re-focus on the e-governance initiatives by providing full commitment (Technical and Financial resources) from the state and district administration. • NIC has implemented land records and registration application in the rest of the 29 districts, however in Thiruvarur the old application is still in existence. There is need to standardize the applications across the state. • Currently there is a regular monitoring of the e-governance activities are being done 8. Critical Success factors 1. Total Commitment from the Project Champion – One of key success factors for Thiruvarur e-district implementation was the involvement of the district collector and his project team in all aspects of project implementation. The district collector In Thiruvarur the Project Champion Mr. Umashankar had willingly accepted the task of Pilot e-district and was involved as the Head of Functional and administrative components of the project. He had mobilised funds from various sources for implementing the project. He also created Technical team in Collectorate and was involved directly in the software development. He organized many training programmes for the citizens and employees. 2. In-house Software development- Part of the Collectorate building was converted into a software development wing. Four software development centres were set up in the Collectorate building and 30 programmers were recruited in these centres. 20 application packages covering many e-governance services were developed. 3. Bilingual database interface – Thiruvarur had developed Tamil/English bilingual interface. The application uses a DLL which by replacing in the Windows system directory, the database interface can be changed to any other language. This helped in widespread acceptance of the application by the citizens and officials. 4. Public Awareness – For creating public awareness by conducting 8 online public grievance redressal camps. Over 3055 citizens got sanction orders for various requirements online during these camps. During these camps, the Taluk servers were taken to third party places such as Marriage Halls and the petitions of the citizens were received there and decisions/orders were issued on the spot. Majority of the citizens were below poverty line 5. Continuous Training to the Officials – Training was provided to many officials on an ongoing basis at the district collectorate. 560 Village Administrative officers( VAO) , over 150 66
Study Report on Assessment of the Model e-districts revenue officials of various categories , 60 survey officials and 150 officials from the rural development department were provided training on the new application software 6. Administrative Changes – Administrative changes have been done for delivering the automated services and the district was declared e-district through government orders Administrative orders for collection of user charges for delivering the citizen services was also implemented. Some of the decisions include: 7. Citizens could have their land purchases recorded in the Taluk and village land record registers just by paying Rs.20 in person. 8. Agriculturists could get the cultivation and harvest certificates (Adangal extract) within minutes just by parting with Rs.20. 9. Other land record extracts were made available to the citizens at a cost of Rs.10 in all the Taluk office counters. 9. Key Learnings Based on our experience in Thiruvarur and assessment of the current scenario in the district we have documented the following key learning’s of the Pilot e-district implementation. These learning’s are derived from the current issues and requirements of the Thiruvarur district and our experience in other districts. 1. Role of the Project Champion is critical for the success of a project. In Thiruvarur the Project Champion Mr. Umashankar had willingly accepted the task of Pilot e-district and was involved as the Head of Functional and administrative components of the project. He had mobilised funds from various sources for implementing the project. He also created Technical team in Collectorate and was involved directly in the software development. He organized may training programmes for the citizens and employees. 2. Another critical learning related to the first point is while a champion is always a need, but to continue the e-governance initiatives, support during the complete life cycle of the system and proper transfer of information is equally important. There needs to be clearly defined procedures and documentation for transfer of information and sustainability. 3. Continuity of Financial Support is essential for implementation of e-district. Currently there is a requirement for upgradation of the Hardware at the Taluk and block level. AMC for the Hardware has expired and funding is required to renew the AMC and replace the old hardware. We feel organised funding is necessary to carry on an e-governance initiative in the long run. 4. The district has implemented a revenue model by collecting user charges for different services (Issue of Record of Rights, Certificates etc). Currently the collection of these user charges is not able to meet the operating and upgradation costs. There is a need to study 67
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State Mission Mode Project e-district - Department of Electronics and ...

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