State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
4. The software for Jan Sewa Kendra has been developed by the private company, M/s
Microtech Systems. It provides for easy retrieval of various forms from the website, online
tracking of applications by the citizen, online grievance registration, online monitoring by
the Collectorate Officials etc. The software is bilingual with all the forms and fields in
Gujarati and option for certain fields like Name, Father’s name to be filled in English.
5. Connectivity – Gujarat is one of the first states in establishing SWAN in as early as 2001.
GSWAN Connectivity is established up to Taluka level, which has enabled NIC to take the
services of Jan Sewa Kendra up to Taluka level. In the Ahmedabad district Collectorate, a
LAN with approx 80 nodes has been established and is connected to GSWAN. This enables
the data aggregation and data exchange between Talukas and district office.
Apart from the Jan Sewa Kendra, Ahmedabad district has implemented following e-
governance initiatives from Phase II and Phase III so far:
6. Non Agriculture Use Permission Cases – Backend Process – Ahmedabad district is one of
the pioneering district in terms of achieving 100% computerization of land records as well
as mutation records of the same being updated on a regular basis. It further has
undertaken digitization of sub registrar’s data till 1994. It has online Record of Rights for
the land at all Talukas which include 7X12 (Area), Form 8 (Details of owner) and Form 6
(Transactions on the land). Ahmedabad being the largest industrial city of Gujarat, it has a
large demand for conversion of agriculture land to commercial and residential. The old
system involved three departments’ clearances to grant NA permission, it used to take 2 to
3 years for the permission to come in, and there were a large number of applications
pending. Now, a system of parallel processing has been established at NA section, where
five copies of the application are taken from the applicant, and it is simultaneously send to
the three departments for their NOC. Talati’s, Mamlatdar’s certificates for Record of Rights
are also asked for, but these can be accessed online also to take a decision, if need be
there. These initiatives have helped the district office to reduce the processing time to 3
to 4 months and it has also resulted in the increased revenue for the state.
7. Inward Registry of Ahmedabad Collectorate is fully computerized. All the incoming dak at
the Collectorate is entered in a web based software capturing key information of the
applicant, subject involved and the branch responsible for taking action on the application.
Each dak is given a unique Tapal number and is traceable by this Tapal number. The
average number of dak received daily is about 350 and there are three operators to process
these daks, The dak is then sent to the respective branches where it is assigned the
appropriate desk by the concerned staff. After processing the dak, the staff then updates
the status in the software. The employees can also entered the suo moto dak generated by
them for processing of received applications. To assess the work done by an employee,
Online Worksheet can taken by each branch. This software enables monitoring of workload
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