State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
Resolution or order is a must to legitimate the use of various government records to provide e-
district services.
Incremental creation of citizen database
Data entry and digitization of the legacy data for the defined set of services has been identified as
a focus area. Creation of digital data for some services is essential as the services can only be data
driven, for example, the regular disbursal of social security pensions is possible only with the
availability of digital data. Similarly, ration card related services can best be processed through
availability of data. However certain other services like issue of certificates cannot commence with
data, as the citizen database does not exist and needs to be incrementally created. The
recommended process is to incrementally develop the data while services are rendered through
reengineered workflow processes fully enabled. Once the data is built up over a period of time, the
same can be utilized for an across the counter delivery of the possible services. The inference is
that, wherever legacy data exists, the same needs to be digitized to commence services. However,
creation of a database where none exists may not be possible during the given schedule and cost of
the e-District project. Suggested list of services for which legacy data can be digitized are as
follows:
a. Beneficiary data with respect to social security pension schemes
b. Data pertaining to existing revenue cases at district, taluk and RDO courts
For the remaining services, it is suggested to incrementally create citizen database by linking the
data inputs to service delivery. Incentives through discount in service charges to encourage data
capture and validation and ownership of the data by the concerned departments can strengthen
the emerging data.
In Gandhinagar, the Jan Sewa Kendra operator assigns a unique applicant ID number for the
applicants who are requested to give one of the four government issued photo IDs: (1) Election
card, (2) PAN Card, (3) Driving License, or (4) Passport. In case a person cannot produce one of the
above IDs, the software assigns a unique number in sequence. Once the applicant ID is issued, the
applicant is requested to fill out personal details in the form for the applicant ID. Thirteen types of
personal particulars are mandatory. These include Name, Residence, Religion, Gender etc. If the
applicant comes again to Jan Sewa Kendra, then one page of the form is automatically printed with
pre-filled out information. The applicant does not have to re-submit the same information. This
approach might be adopted. In Thiruvarur, data related to various applications were built ground-
up through actual involvement of the officials which was critical from the standpoint of data
quality and ownership of data. But there were no standards governing data collection that would
be a key requirement for building capacity / replication.
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