State Mission Mode Project e-district - Department of Electronics and ...

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Study Report on Assessment of the Model e-districts There are no short cuts for making such a project successful. These kind of projects do have their own development life span where lot of issues related to variety of subject like functionality, technology, change management are required to be dealt with. Hence there can be few quick wins but for creating a sustainable and workable model it is required that sufficient time and energy is spent on proper resolution of problems areas. In a typical file flow system the documents move from one table to another and employees at every level add some value to the file by way of adding information to it. Any automated or electronic system should be able to record the value added by each employee and also help employees in doing so. Few other factors could be summarized as below: • People found the system effective in terms of the amount of time saved to process certain requests for services at the departments. • The government offices using the automated system have saved significant amounts of time and effort for maintaining their internal records. • The new system and a highly motivated task force at the time of implementation had changed the outlook and attitude of the government offices to a certain extent. 9. Key Learnings The DC*Suite project is currently reached a point where it was a success in terms of the services provided by the departments using the automated software till date, but might become a classic case of a failed DC*Suite project due to the lack of funds and trained personnel to maintain the systems. The reasons for possible failure of the project in the near future: • Lack of funds for maintaining the hardware spread across in the district. In some cases hardware maintenance issues have taken almost a month to resolve. • Lack of trained technical personnel in each department / office using the system is another reason for the delay. Currently all the offices using the systems in the entire district are dependent on the NIC team present in the Collectorate for any issues concerned with the software. 116
Study Report on Assessment of the Model e-districts DC*Suite has been developed in such as way that the model has the capability to be replicated in other district in other states. The technology used for DC*Suite is not proprietary in nature hence there is no licensing required for other districts; hence the initial coat for software is very minimal. The software is developed to support bi-lingual. To enable bi-lingual feature Unicode standard is used. This will enable developers to incorporate any other language. Efforts are also being undertaken to standardize various forms being used in Government offices, which can then be replicated in DC* Suit also. DC*Suite is capable to support any kind of citizen service delivery channel like CSC, internet, IVRS etc. Hence any district already having these channels can use it and those not having it can very well start these channels. DC*Suite system has been developed on the basis of District Information Manual and hence it has the capability to be extended to not only to other district of the state of Kerala but even in other states also. DC* Suit has already been three other districts in Kerala state. These districts are Ernakulum, Kannur and Kassaragode. National Informatics Cente (NIC) is looking into the aspect of developing DC*Suite as a product, which is suitable for implementation in any district across the country. It is also looking at creation of a content management system to be built around the workflow system for managing the huge amount content generated by Government at every level. 117
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