State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
revenue officials of various categories , 60 survey officials and 150 officials from the rural
development department were provided training on the new application software
6. Administrative Changes – Administrative changes have been done for delivering the
automated services and the district was declared e-district through government orders
Administrative orders for collection of user charges for delivering the citizen services was
also implemented. Some of the decisions include:
7. Citizens could have their land purchases recorded in the Taluk and village land record
registers just by paying Rs.20 in person.
8. Agriculturists could get the cultivation and harvest certificates (Adangal extract) within
minutes just by parting with Rs.20.
9. Other land record extracts were made available to the citizens at a cost of Rs.10 in all the
Taluk office counters.
9. Key Learnings
Based on our experience in Thiruvarur and assessment of the current scenario in the district we
have documented the following key learning’s of the Pilot e-district implementation. These
learning’s are derived from the current issues and requirements of the Thiruvarur district and
our experience in other districts.
1. Role of the Project Champion is critical for the success of a project. In Thiruvarur the
Project Champion Mr. Umashankar had willingly accepted the task of Pilot e-district and
was involved as the Head of Functional and administrative components of the project. He
had mobilised funds from various sources for implementing the project. He also created
Technical team in Collectorate and was involved directly in the software development. He
organized may training programmes for the citizens and employees.
2. Another critical learning related to the first point is while a champion is always a need, but
to continue the e-governance initiatives, support during the complete life cycle of the
system and proper transfer of information is equally important. There needs to be clearly
defined procedures and documentation for transfer of information and sustainability.
3. Continuity of Financial Support is essential for implementation of e-district. Currently
there is a requirement for upgradation of the Hardware at the Taluk and block level. AMC
for the Hardware has expired and funding is required to renew the AMC and replace the old
hardware. We feel organised funding is necessary to carry on an e-governance initiative in
the long run.
4. The district has implemented a revenue model by collecting user charges for different
services (Issue of Record of Rights, Certificates etc). Currently the collection of these user
charges is not able to meet the operating and upgradation costs. There is a need to study
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