State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
land at all Talukas which include 7X12 (Area), Form 8 (Details of owner) and Form 6 (Transactions
on the land). This data is put on the GSWAN, and is accessible to all the district officers. All of the
ration card data for the Ahmedabad district is also computerized (as per their website) and the
updation of the same is being done on a regular basis.
6. Challenges and Mitigation Strategies
This section details out the situation prior to introduction of Jan Sewa Kendra and now, how the
presented situation has been achieved and what has been done to address various challenges faced
while introducing Jan Sewa Kendra.
Situation before introducing Jan Sewa Kendra
1. Employees perpetually in the crisis response mode
2. The citizen’s charter not effectively implemented
3. Long drawn out and cumbersome procedures.
4. Red tapism abounded and absence of an effective mechanism for grievances redressal.
5. Spread out branches of the Collectorate and no single point of service delivery.
6. No single point of information for the citizen as well as officials.
7. Lack of motivation amongst the employees.
8. Discouraging physical environment for work.
Challenges faced during implementation of Jan Sewa Kendra
1. Planning - The government appointed a committee headed by the DM to look into the
establishment of Jan Sewa Kendra. The committee included architects, software
consultants etc. to provide comprehensive inputs for the development and establishment of
Jan Sewa Kendra.
2. Funding for the Jan Sewa Kendra – The project proposal for Jan Sewa Kendra had a budget
layout of Rs. 1.70 crores. The Government agreed for private / industry funding of the Jan
Sewa Kendra and through a GR authorized the committee to seek funding from private /
non government agencies for establishment of facilities at the Jan Sewa Kendra. Still it
took almost a month to convince prospective private partners about the viability of the
project. Once the work started on Jan Sewa Kendra, credibility was established, then there
was no looking back.
3. Attitudinal transformation faced roadblocks at almost all levels. Its pace did not exactly
match with that of the development of infrastructure and software etc. Persistence seems
to have paid in most cases. The process is continuous .
4. Design of the standardized format changed several times in consultation with the Revenue
staff and citizen groups. Implementing the system of online tracking by citizens and
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