State Mission Mode Project e-district - Department of Electronics and ...

Study Report on Assessment of the Model e-districts
re-submit the same information. In case the customer mentions the ID at the time of
submission of the form, the operator retrieves the information from the database. The
operator does not need to re-type the information about the applicant
4. Implementation Strategy
M/s Peach Computers has imparted training to every operator working at Jan Sewa Kendra. The
training covered the computer application, government processes as well as value systems
necessary for public services. A series of Trainings and workshops were arranged by the district
collector during the implementation phase of the project. This ensured that after
implementation the systems can be handled by the government officers themselves in their
respective departments. Regular trainings are required to keep the officials as well as
operators updated with the technology changes and make full use of the system.
The present model is easily replicable in other districts. Officers’ interface is through the
GSWAN and the service providers’ interface is through the Internet. The technology provider
has expressed readiness to provide open source products to allow users the ability to customize
the product. Various process related to the delivery of services are well documented and can
be replicated easily.
The business model counts on income generation from B2C and C2C initiatives such as
employment handling, travel bookings, bill collections, one number for all services – call
centers, buy-sell services, surveys, data sharing, etc. Some financial support is achieved
through value added services like home deliveries through courier, sponsorships for stationery
with advertisement of the sponsor, renting of hoardings at the Kendra for publicity, etc. The
district is ready to launch distributed franchise service provider outlets which reduces the load
on the government to create office space and infrastructure. The strategy here is to count
minimum on the collections from the basic G2C services.
This way the Gandhinagar model is replicable in terms of technology, work processes, human
resource requirements as well as financial sustainability.
5. Techology and Data Digitization
There are 18 nodes at Jan Sewa Kendra Gandhinagar and are connected through LAN. Those
Nodes are connected to a server at Jan Sewa Kendra. There is another server which serves as a
back-up. One of the two servers functions in the mirrored mode and provides redundancy this
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