RFP VOL-I.pdf - National Crime Records Bureau

CCTNS Functional & Technical SpecificationsThe proposed solution must provide deeper end-to-end transaction visibility bymonitoring at a transactional level and without deploying any software at end userdesktop.The proposed solution must be able to provide root-cause probability graphs forperformance problems showing the most probable root-cause area within applicationinfrastructure.The proposed solution must allow monitoring granularity of no more than 15 secondsfor all transactions.The proposed solution should allow access to performance data both using aGraphical user interface (GUI) and over the web (web based access).The proposed solution should measure the end users' experiences based ontransactions without necessitating installation of client agents / probes on end-userdesktops.The proposed system must be able to detect user impacting defects and anomalies andreports them in real-time. The proposed system must also be able to provide userusage analysis and show how user's success rate, average time and transaction counthas changed over a specific period of time such as current week versus previousweek.The proposed system must be able to pro-actively determine exactly which real userswere impacted by transaction defects, their location and status.The proposed system must be able to provide the ability to detect and alert when usersexperience HTTP error codes such as 404 errors or errors coming from the webapplication.The SI shall also deploy a backup software to periodically backup all data and software.The Department retains the option to have the tools deployed by the SI audited itself or byany of its nominated agencies. The Department also reserves the right to procure and deployits own SLA monitoring tool for monitoring of SLAs during the course of contract. In such acase, the SI will be required to support the deployment and operation of these tools during theproject. The selected SI will ensure that the reports for monitoring of most of the SLAs likeAssam Police Page 141