RFP VOL-I.pdf - National Crime Records Bureau

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CCTNS Functional & Technical Specifications< 60% 3DatacenterSupportPerformanceIn addition to the above, if the service level in any month in thesix-month period falls below 60%, one (1) additional violationwill be added for each such month to the overall violations for thisservice level.Replacement of hardware equipment shall be done within 15 daysof notification by the state / UT. These equipments would havefailed on four or more occasions in a period of less than threemonths or six times in a period of less than twelve months. (MeanTime Between Failure Condition)Severity of Violation: HighEach instance of non-meeting this service level will be treated asone (1) violation.Up to date of the documentation of the design, modifications,enhancements, and fixes.Severity of Violation: MediumThis service level will be measured on a half-yearly basis.Each instance of non-meeting this service level will be treatedas one (1) violation.(c)ReportingThe below tables gives details on the Service Levels the SI should maintain for client sitesystems availability.Service LevelMeasurementDescriptionAssam Police Page 222
CCTNS Functional & Technical SpecificationsAvailabilityPerformanceReportandProvide monthly SLA compliance reports, monitoring andmaintenance related MIS reports by the 5th of the followingmonth.Severity of Violation: MediumThis service level will be monitored on a monthly basis. If themonthly SLA compliance report related to the service level metricsis not provided in the given timeframe, it will be treated as one (1)instance.The total number of instances for the six-month period will bethe cumulative number of instances across all the months inthe six-month periodTotal number of instances Violations for calculation ofover the six month periodpenalty>0 & 3 2(d) Credits for Successful Application UptakeThe below tables gives details of the credits that can gained by the SI for successful uptake ofthe application in the State. The credits will not be calculated for the first reporting period.Service LevelDescriptionCCTNS UptakeMeasurementThe following metrics will be measured at the end of eachreporting period for each District that has been declared as ―GoLive‖:1. Number of key transactions carried through internet (ex:Transactional such as submitting an application for a noobjectioncertificate and Informational such a requesting thestatus of a case)Assam Police Page 223
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RFP REF NO.: SCRB/CCTNS/RFP/82-11 D
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CCTNS Functional & Technical Specif
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7. SCOPE OF WORK SUMMARY & TIMELINE
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8. SCOPE OF SERVICES DURING IMPLEME
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Indicative Hardware Bill of Materia
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RFP VOL-I.pdf - National Crime Records Bureau

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