RFP VOL-I.pdf - National Crime Records Bureau

CCTNS Functional & Technical Specificationscontract for a particular time period (weekly, monthly, and so on). Guarantees supportedmust include one that monitors service availability (including Mean Time to Repair(MTTR), Mean Time between Failure (MTBF), and Maximum Outage Time thresholds)and the other that monitors service transaction response time.SLA violation alarms must be generated to notify whenever an agreement is violated or isin danger of being violated.Provide the capability to designate planned maintenance periods for services and take intoconsideration maintenance periods defined at the IT resources level. In addition thecapability to exempt any service outage from impacting an SLA must be available.A historical reporting facility that will allow for the generation of on-demand andscheduled reports of Business Service related metrics with capabilities for customizationof the report presentation.8. Project DocumentationThe Agency shall review the project documents developed by SI including requirements,design, source code, installation, training and administration manuals, version control etc.Any issues/gaps identified by the Agency, in any of the above areas, shall be addressed to thecomplete satisfaction of State.9. Data QualityThe Agency shall perform the Data Quality Assessment for the Data digitized/ migrated by SIto the system. The errors/gaps identified during the Data Quality Assessment shall beaddressed by SI before moving the data into production environment, which is a key milestone for Go-live of the solution.9. SCOPE OF SERVICES DURING POST-IMPLEMENTATION PHASEThe SI shall be responsible for the overall management of the system including theApplication, IT infrastructure and enabling infrastructure maintenance services/ facilityAssam Police Page 181