RFP VOL-I.pdf - National Crime Records Bureau

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CCTNS Functional & Technical SpecificationsIdentityManagementAuditETL + DataQualityAccessControl(CustomDeveloped),LDAP (SunDirectoryServices)Open SSO 7.0 SUN LDAP SUNlog4j, Custom N/a N/a N/a N/aBuiltSybase ETL 15.1 Sybase ETL SybaseAssam Police Page 198
CCTNS Functional & Technical SpecificationsANNEXURE 2SERVICE LEVELS1. This document describes the service levels to be established for the Service offered by theSI to the state / UT. The SI shall monitor and maintain the state service levels to providequality service to the state / UT.1. Definitions.(a) “Scheduled Maintenance Time” shall mean the time that the System is not inservice due to a scheduled activity as defined in this SLA. The scheduled maintenancetime would not be during 16X6 timeframe. Further, scheduled maintenance time isplanned downtime with the prior permission of the state / UT.(b) “Scheduled operation time” means the scheduled operating hours of the System forthe month. All scheduled maintenance time on the system would be deducted from thetotal operation time for the month to give the scheduled operation time. The totaloperation time for the systems and applications within the Primary DC, DRC andcritical client site infrastructure will be 24X7X365. The total operation time for theclient site systems shall be 18 hours.(c) “System or Application downtime” means accumulated time during which theSystem is totally inoperable within the Scheduled Operation Time but outside thescheduled maintenance time and measured from the time the state / UT and/or itsemployees log a call with the SI team of the failure or the failure is known to the SIfrom the availability measurement tools to the time when the System is returned toproper operation.(d) “Availability” means the time for which the services and facilities are available forconducting operations on the state / UT system including application and associatedinfrastructure. Availability is defined as:Assam Police Page 199
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RFP REF NO.: SCRB/CCTNS/RFP/82-11 D
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CCTNS Functional & Technical Specif
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7. SCOPE OF WORK SUMMARY & TIMELINE
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8. SCOPE OF SERVICES DURING IMPLEME
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Indicative Hardware Bill of Materia
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