RFP VOL-I.pdf - National Crime Records Bureau

CCTNS Functional & Technical Specifications9. SI shall provide user support in case of technical difficulties in use of the software,answering procedural questions, providing recovery and backup information, and any otherrequirement that may be incidental/ancillary to the complete usage of the application.10. The SI shall migrate all current functionality to the new / enhanced version at noadditional cost to Assam Police and any future upgrades, modifications or enhancements ofthe Application software.11. The SI shall perform user ID and group management services.12. The SI shall maintain access controls to protect and limit access to the authorised EndUsers of the Assam Police.13. The services shall include administrative support for user registration, creating andmaintaining user profiles, granting user access and authorisation, providing ongoing userpassword support, announcing and providing networking services for users and providingadministrative support for print, file, directory and e-mail servers.Exit Management and Transition – Capacity Building at Assam PoliceAfter the exit of the SI, Assam Police shall take up the management of CAS (State).Therefore before the exit of the SI, Assam Police must be strengthened and capacity must bedeveloped for them to manage CAS. The SI must plan the capacity building initiative toenable Assam Police to manage CAS, and will collaborate with them to implement the plan.The SI shall create a detailed plan for Capacity Building (CB) required at Assam Police tomanage CAS and a Transition Plan (implemented over a minimum period of three months) toaffect the handover to the department; and implement the same in collaboration with AssamPolice before the completion of their engagement.10. IMPLEMENTATION AND ROLL-OUT PLANIt is suggested that the solution be piloted in a few police stations in one or twodistricts/commissionerates and the feedback incorporated before rolling out across the State.The rollout plan shall be defined date-wise, location-wise, modulewise and trainingcompletion and change management completion wise. A detailed rollout checklist should bemaintained for migrating application to production as well as for location readiness.Assam Police Page 189