RFP VOL-I.pdf - National Crime Records Bureau

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CCTNS Functional & Technical Specifications• The Network Management function should have extensive reporting facility, providing theability to format and present data in a graphical and tabular display• The Network Management function should collect and analyze the data. Once collected, itshould automatically store data gathered by the NMS system in a database. This enterprisewidedata should be easily accessed from a central location and used to help with capacityplanning, reporting and analysis.• The Network Management function should also provide information on performance ofEthernet segments, including capacity utilization and error statistics for the segment, WANlinks and routers.• Alerts should be shown on the Event Management map when thresholds are exceeded andshould subsequently be able to inform Network Operations Center (NOC) and notifyconcerned authority using different methods such as pagers, emails, etc.• It should be able to automatically generate a notification in the event of a link failure toensure proper handling of link related issues.• The Systems and Distributed Monitoring (Operating Systems) of EMS should be able tomonitor:o Processors: Each processor in the system should be monitored for CPU utilization.Current utilization should be compared against user-specified warning and criticalthresholds.o File Systems: Each file system should be monitored for the amount of file systemspace used, which is compared to user-defined warning and critical thresholds.o Log Files: Logs should be monitored to detect faults in the operating system, thecommunication subsystem and in applications. The function should also analyze thefiles residing on the host for specified string patterns.o System Processes: The System Management function should provide real-timecollection of data from all system processes. This should identify whether or not animportant process has stopped unexpectedly.Critical processes should be automatically restarted using the System Management function.o Memory: The System Management function should monitor memory utilization andavailable swap space.Assam Police Page 304
CCTNS Functional & Technical Specificationso Event Log: User-defined events in the security, system, and application event logs must bemonitored.SLA MonitoringThe SLA Monitoring function of the EMS is by far the most important requirement of the DCand DR Project. The SLA Monitoring component of EMS will have to possess the followingcapabilities:o EMS should integrate with the application software component of portal softwarethat measures performance of system against the following SLA parameters:_ Response times of Portal;_ Uptime of data centre;_ Meantime for restoration of Data Centre etc;o EMS should compile the performance statistics from all the IT systems involvedand compute the average of the parameters over a quarter, and compare it with theSLA metrics laid down in the <strong>RFP</strong>.o The EMS should compute the weighted average score of the SLA metrics and arriveat the quarterly service charges payable to the Agency after applying the system ofpenalties and rewards.o The SLA monitoring component of the EMS should be under the control of theauthority that is nominated to the mutual agreement of Director, the partner so as toensure that it is in a trusted environment.o The SLA monitoring component of the EMS should be subject to random thirdparty audit to vouchsafe its accuracy, reliability and integrity.The SLA monitoring component of the EMS shall provide End to End Service LevelManagement System for the Datacenter and Network Infrastructure preferably with followingindicative requirements:Provide end-to-end, comprehensive, modular and integrated management of ITinfrastructure components to maximize the availability of IT services and SLAperformance.The management system needs to aggregate events and performance information from thedomain managers and tie them to service definitions. This capability is critical for theAssam Police Page 305
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RFP REF NO.: SCRB/CCTNS/RFP/82-11 D
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CCTNS Functional & Technical Specif
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7. SCOPE OF WORK SUMMARY & TIMELINE
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8. SCOPE OF SERVICES DURING IMPLEME
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Indicative Hardware Bill of Materia
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