RFP VOL-I.pdf - National Crime Records Bureau

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CCTNS Functional & Technical SpecificationsIn addition to the above, if the service level in any month in the sixmonthperiod falls below 99%, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.ApplicationAvailabilityAvailability of non-CAS solution components measured within theData Center shall be at least 97%Severity of Violation: MediumThis service level will be monitored on a monthly basis.Availability over the six Violations for calculation ofmonth periodpenalty< 97% & >= 96% 1< 96% 2In addition to the above, if the service level in any month in the sixmonthperiod falls below 96%, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.ApplicationPerformanceAverage application response time during peak usage hours asmeasured from a client terminal within the Data Center shall notexceed 4 seconds.Severity of Violation: HighThe list of critical business functions and peak usage hours will beidentified by the state / UT during the Supply and System IntegrationPhase.This service level will be monitored on a monthly basis.Average application response Violations for calculationtime over the six-month periodof penalty> 4s & 5s & 6s 5Assam Police Page 210
CCTNS Functional & Technical SpecificationsIn addition to the above, if the average turnaround time in any monthin the six-month period goes beyond 6s, one (1) additional violationwill be added for each such month to the overall violations for thisservice level.2. Client Site Infrastructure Systems(a) Critical Client Site Systems. The failure or disruption results in inability of thepolice station / higher offices to service its dependent offices or perform critical backofficefunctions. Critical client site infrastructure means the IT infrastructure at clientsite which are shared by multiple users i.e., Core Switch, Core Routers, etc.(b) This service level will be measured on a monthly basis for each implementation site.(c) The below tables gives details on the Service Levels the SI should maintain.Service Level DescriptionMeasurementClient Site SystemsAvailabilityAvailability of the critical client site infrastructurecomponentsat all the implementation sites shall be at least 99%Severity of Violation: HighThis service level will be measured on a monthly basis foreach implementation site.If the availability in a month for an implementation site fallsbelow the minimum service level, it will be treated as one(1)violation. The total number of violations for the six-monthperiod will be the cumulative number of violations across allthe months across all sites in the six-month period.Assam Police Page 211
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RFP REF NO.: SCRB/CCTNS/RFP/82-11 D
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CCTNS Functional & Technical Specif
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7. SCOPE OF WORK SUMMARY & TIMELINE
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8. SCOPE OF SERVICES DURING IMPLEME
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Indicative Hardware Bill of Materia
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