RFP VOL-I.pdf - National Crime Records Bureau

CCTNS Functional & Technical Specificationsactivity and buy-in and commitment of the stakeholders are key drivers forthe success of this project• SI shall make recommendations to best manage this process• SI shall also develop Job Aids, an important component of sustaining thechange by ensuring that there is enough support material available tomaintain the performance of the transformed workforce. A job aid is arepository for information, processes, or perspectives that is external to theindividual and that supports work and activity by directing, guiding, andenlightening performance. Since job aids are external to the individual andwould be applicable to those set of activities which are complex and difficultto memorize. For example, in the beginning stage, searching of records in theCAS might require a Job Aid. However, as the time progresses and userbecomes more thorough and comfortable with the new system Job Aids forsuch activities may no longer be required. Also, for more complex activitiessuch as generating a MIS report from the system might require a Job Aid fora much longer duration. These Job Aids must be revised on periodic basis.Assess change readinessThe SI shall perform an assessment, based on the Impact Assessment, to identify to whatextent the State is currently equipped for the change, what are the key potential blockers andenablers within the structure, processes and staff for implementing the changes.The Change Readiness Assessment should be used to determine the changes, requirements,concerns, type and level of resistance and expectations emerging as a result of the CCTNSprogram. The analysis should be performed for the whole State/ UT, for each of the identifiedstakeholders impacted by CCTNS.Assessing change readiness will help the change team to:• Pinpoint where risks are likely to occur• Clarify issues associated with CCTNS• Identify potential responses to change• Identify and target where change activities are most neededAssam Police Page 158