RFP VOL-I.pdf - National Crime Records Bureau

CCTNS Functional & Technical Specificationsbe built as a web application. However, given the connectivity challenges faced in a numberof police stations, especially rural police stations, the application must be built to work inpolice stations with low and/or unreliable connectivity.ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA) IN SUPPORTING CASThe SDA will provide Services for CAS (State) for a period of three (3) years followed bytwo optional one-year periods from the date of successful completion of the CAS (State)Certification. The decision on the two optional one-year periods will be taken in entirety byNCRB. During the contract period, the SDA shall offer the following services:i. Application Management Services for CAS (State) and CAS (Center)ii. Technical Program Management of Implementation of CAS (State).Each of these activities is detailed out below.Application Management Services for CAS (State) and CAS (Center)The SDA shall provide Application Management services to the CAS (State) and CAS(Center). The application management services include the following:• Provision of bug fixes, minor changes, error resolutions and minorenhancements.• Minor enhancements (the usual run-of-the-mill enhancements and not theones identified as part of Continuous Improvement).• Change request management based on feedback from the users.• Release Management; Version control of CAS (State) to be managedcentrally, with state-specific configuration incorporated.• Routine functional changes.• Any changes to CAS code that may be required because of patches to licensedsoftware being used (if any).• Updating and maintenance of all project documents.All planned changes to the application, especially major enhancements and changes infunctionality that are deviations from the signed-off FRS/SRS, shall be coordinated withinestablished Change control processes to ensure that:• Appropriate communication on change required has taken place.Assam Police Page 40