RFP VOL-I.pdf - National Crime Records Bureau

CCTNS Functional & Technical Specificationso All completed and updated project documents including FRS, SRS, HLD,LLD and Test Planso Relevant software assets/artefacts (including configuration utilities / tools,deployment scripts to state SIs to deploy CAS (State) in States/UTs)o Relevant standards and design guidelines to the SI for customization,further enhancements, and integration of the application with externalsystems and third party components that will be implemented by the SI atthe State• Conduct of direct knowledge transfer through monthly contact sessions at NCRB coveringall State SIs during the contract period. During the contact sessions, the SDA shall conductstructured training sessions on the CAS Implementation Toolkit prepared by the SDA• Dedicated State Points of Contact: Members of the SDA‘s team shall act as points ofcontacts for the state level SIs. The number of States/UTs serviced by each SDA contactperson shall be determined in consultation between the CAS Core Group and the SDA. Thepoint of contact will be responsible for addressing queries from an SI and in meeting SLAtargets (in responding to States/UTs‘ needs).• Helpdesk Support: SDA shall provide Helpdesk support to the State during customization,deployment and stabilization phases with 8 contact hours (during normal business hours of 10AM to 6 PM), 6 days (Monday through Saturday, both included). The SDA shall deploy ateam of at least 5 qualified and certified resources in NCRB to address the questions from theSIs.• Deployment Scripts: The SDA shall develop the necessary deployment scripts to deployCAS (State) in State.and provide the same to State.• Data Migration Utility: The SDA shall develop a Data Migration Utility/application with allthe formats and tools to load the data into the state databases. This will be provided toStates/UTs will enable the State Sis to migrate data from legacy/paper based systems to theCAS databases.• Language Localization Support: Proving interface in local languages is a key requirementof CAS (State). The SDA shall build CAS (State) with interfaces in English and Hindi andalso build CAS (State) in such a way that it can be configured for interfaces in other locallanguages at the State level by the State SIs. In addition, the SDA shall assist the State SIs inAssam Police Page 42