RFP VOL-I.pdf - National Crime Records Bureau

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CCTNS Functional & Technical SpecificationsApplication software and operating systems as required after necessary approvals fromAssam Police about the same.3. Tuning of application, databases, third party software‘s and any other componentsprovided as part of the solution to optimize the performance.4. Amendments in the applications implemented as part of the project to meet therequirements of Assam Police.5. The SI shall apply regular patches/ updates/upgrades to the licensed software including theoperating system and databases as released by the OEMs.6. Software Distribution. SI shall formulate a distribution plan prior to rollout anddistribute/install the configured and tested software as per the plan.7. Software License Management. The SI shall provide for software license management andcontrol. SI shall maintain data regarding entitlement for Application software upgrades,enhancements, refreshes, replacements, and maintenance. SI should perform periodic auditsto measure license compliance against the number of valid End User software licensesconsistent with the terms and conditions of site license agreements, volume purchaseagreements, and other mutually agreed upon licensed software terms and conditions andreport to Assam Police on any exceptions to SI terms and conditions, to the extent suchexceptions are discovered.2) The SI shall undertake regular preventive maintenance of the licensed software.As part of the Handholding services to provide application functional support services SIshall provide:1. The Application Functional Support Services shall be provided for all software procuredand implemented by the SI. The SI shall render both on-site maintenance and supportservices to Assam Police from the development center in Assam Police.2. Enhancements and defect fixes. SI shall incorporate changes, and provide enhancements asper the requests made by Assam Police. SI shall perform changes, bug fixes, error resolutionsand enhancements that are required for proper and complete working of the application.3. Routine functional changes that include user and access management, creating new reportformats, and configuration of reports.Assam Police Page 188
CCTNS Functional & Technical Specifications9. SI shall provide user support in case of technical difficulties in use of the software,answering procedural questions, providing recovery and backup information, and any otherrequirement that may be incidental/ancillary to the complete usage of the application.10. The SI shall migrate all current functionality to the new / enhanced version at noadditional cost to Assam Police and any future upgrades, modifications or enhancements ofthe Application software.11. The SI shall perform user ID and group management services.12. The SI shall maintain access controls to protect and limit access to the authorised EndUsers of the Assam Police.13. The services shall include administrative support for user registration, creating andmaintaining user profiles, granting user access and authorisation, providing ongoing userpassword support, announcing and providing networking services for users and providingadministrative support for print, file, directory and e-mail servers.Exit Management and Transition – Capacity Building at Assam PoliceAfter the exit of the SI, Assam Police shall take up the management of CAS (State).Therefore before the exit of the SI, Assam Police must be strengthened and capacity must bedeveloped for them to manage CAS. The SI must plan the capacity building initiative toenable Assam Police to manage CAS, and will collaborate with them to implement the plan.The SI shall create a detailed plan for Capacity Building (CB) required at Assam Police tomanage CAS and a Transition Plan (implemented over a minimum period of three months) toaffect the handover to the department; and implement the same in collaboration with AssamPolice before the completion of their engagement.10. IMPLEMENTATION AND ROLL-OUT PLANIt is suggested that the solution be piloted in a few police stations in one or twodistricts/commissionerates and the feedback incorporated before rolling out across the State.The rollout plan shall be defined date-wise, location-wise, modulewise and trainingcompletion and change management completion wise. A detailed rollout checklist should bemaintained for migrating application to production as well as for location readiness.Assam Police Page 189
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RFP REF NO.: SCRB/CCTNS/RFP/82-11 D
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CCTNS Functional & Technical Specif
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7. SCOPE OF WORK SUMMARY & TIMELINE
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8. SCOPE OF SERVICES DURING IMPLEME
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Indicative Hardware Bill of Materia
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