Picture Perfect 4.6 User Manual - UTCFS Global Security Products

Chapter 19
Troubleshooting and support
387
• Right-click the Java icon (coffee cup) on the Windows taskbar, select Java Control Panel
> Java tab, and click View. Check the Runtime Parameters.
• The JVM memory settings can also be checked from the Picture Perfect client under Help
> About Picture Perfect > About tab. Check the Max Memory field.
• Also see Updating the client JVM memory size on page 384.
5. If you receive the error message: Unable to transmit login message to host: or
Tomcat cannot communicate through URL :
a. Verify that the hostname in the URL on the browser’s address field. http://
/Picture/ is either the host IP such as, http://192.9.200.1/
Picture/, or the fully qualified hostname.
b. Verify that you have a valid Picture Perfect license. Run skver on the server.
c. Try removing the cache folders for both Picture Perfect and Java. If the Picture Perfect
cache data is stale, the client requires a new Avatar jar file. This forces the Picture Perfect
client and Java to download and build new cache files from the server.
d. On the Client workstation, remove all folders under c:/avatar/
e. Clear the Java cache from the Java Control Panel under the Cache tab by pressing Clear.
f. Close all browser windows and retry logging on.
6. Verify that the user logged into the client workstation has read/write privileges to the local
drive c:\Avatar folder. If it is an Imaging workstation, then also check the read/write
privileges on c:\Documents and Settings\\Local Settings\Temp\
7. Verify that the following inbound/outbound TCPIP ports are not blocked between the client
workstation and the Picture Perfect server. See Figure 190.
Note:
The default ports used can be over written by user defined port entries.
Figure 190.Troubleshooting ports