Picture Perfect 4.6 User Manual - UTCFS Global Security Products

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392 Picture Perfect 4.6 User Manual https:///Picture/ and not http:///Picture/ • Also verify that the SSL certificate used on the server has not expired. Use the following command on the server to check the certificate: /usr/bin/openssl x509 -in /cas/db/text/.crt –text Imaging troubleshooting • Problem Exception output is shown in the Java Console and Imaging functionality is disabled in the client. There is a known limitation whereby a client PC that is an imaging workstation (the ImageWare software has been installed) can only run one client at a time to a host where the image package is installed. Only one imaging client can be run at a time on a PC. • Problem The Print and/or Preview buttons on the Badge or Personnel form are not active (dimmed). See Printing badges on page 233 for more information. 1. Verify the following: 1a. Verify that the operator has permission to print badges in the facility in which the particular badges they are working with reside. If the operator had been logged on previously to an account that did not grant imaging permissions, the operator should log out, close all browser windows and open a new browser window to log on again. Note: The operator must always log on for imaging operations from a newly opened top level browser window. Possible causes include: • Permission profiles were changed by an administrator. • A known problem in the EPIBuilder software allows it to be initialized only one time. As long as the top level browser window is open, subsequent initializations fail causing imaging functionality to not be available. 1b. Verify that the operator workstation is correctly identified as an imaging workstation. On the Workstation record (see Setting up workstations (optional) on page 55), verify that: • The Imaging Workstation check box is enabled. • The IP address entered in the /etc/hosts file matches the IP Address or Hostname value in the Workstation record and it is the true IP address of the workstation. Possible causes include: • The flag was disabled by an administrator. • The host name or IP addresses of the workstation was changed. • The IP address and host name entry for the imaging workstation is missing from the /etc/hosts file.
Chapter 19 Troubleshooting and support 393 • The host name of the workstation was changed after it was configured as an imaging workstation. 1c. Verify that the EPIBuilder imaging installation kit is installed and working correctly on the operator's workstation. The correct installation sequence is specified in Chapter 4 of the Picture Perfect 4.6 Imaging User Manual and is briefly stated below. Ensure that the operating system installed on the workstation meets the requirements specified in the Picture Perfect 4.6 Imaging User Manual. • Examine the c:\avatar\logs\avatar.log log file on the workstation to see if EPIBuilder initialization errors are written to the log. • Verify that all Java versions were removed before installation of the EPIBuilder package on the workstation. If in doubt, reinstall. • Verify that the operating system is at the correct service pack level: Windows XP professional SP3 or Windows 7. 1d. If the problem persists, remove and reinstall the EPIBuilder Imaging installation kit. 2. EPIBuilder Imaging Kit Installation and Verification Sequence 2a. Verify workstation meets minimum software standards: • Windows XP professional SP3 • Windows 7 Note: Windows 2003 Server or Advanced Server have not been certified for EPIBuilder Imaging software. 2b. Remove all currently installed Access Vision packages: • From the windows taskbar, select Start, Settings, Control Panel, Add/Remove Programs. • Select any installed Language or Service Packs; click Remove. • Select Imaging Option 2.0; click Remove • Select Access Vision 2.0; click Remove • Select EPIBUILDER 5.3 Redistribution; click Remove. • Select EPI Builder Runtime files for Picture Perfect; click Remove. 2c. Remove any existing versions of EPIBuilder 6.3 from the workstation. 2d. Remove all currently installed versions of Java from the workstation. 2e. Open the web browser and navigate to the Picture Perfect web page. Do not launch the client at this time. If you do so, repeat step 2d. 2f. Click the link to install the Java Runtime environment. 2g. Click the link to install the EPIBuilder Imaging installation kit. 2h. Reboot the workstation. Verify that you have the correct host name and IP address for the workstation. 2i. Open the web browser and navigate to the Picture Perfect web page. Click on the client button to launch the client and log on as the administrator. Create a workstation record for the imaging workstation. Be sure to enter the correct host name and to enable the
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i Contents Preface . . . . . . . .
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iii Scheduling backup events. . . .
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v Preface This document provides in
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Chapter 1 Introduction This chapter
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Chapter 1 Introduction 3 The system
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Chapter 1 Introduction 5 • Digita
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Chapter 2 Getting started This chap
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Chapter 2 Getting started 9 To rest
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Chapter 2 Getting started 11 Figure
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Chapter 2 Getting started 13 To log
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Chapter 2 Getting started 17 Table
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Chapter 2 Getting started 23 The si
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Chapter 2 Getting started 27 Other
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Chapter 3 Configuration checklist T
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Chapter 4 Setup This chapter provid
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Chapter 4 Setup 37 2. From the tool
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Chapter 4 Setup 39 • Select Tabul
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Chapter 4 Setup 41 Assigning system
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Chapter 4 Setup 43 Table 24. Parame
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Chapter 4 Setup 49 Configuring LDAP
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Chapter 4 Setup 55 Setting up works
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Chapter 4 Setup 57 Setting up SSL e
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Chapter 4 Setup 59 For the client
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Chapter 4 Setup 61 su - root 4. Typ
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Chapter 5 System configuration This
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Chapter 12 Badge design 249 Table 1
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Chapter 14 Reports This chapter des
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Chapter 15 Backup and restore This
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Page 407 and 408: 399 Glossary This section explains
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Page 415 and 416: 407 Index A About Picture Perfect..
Page 417 and 418: 409 DES ...........................
Page 419 and 420: 411 L LAN..........................
Page 421 and 422: 413 R Radio Buttons ...............
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