Picture Perfect 4.6 User Manual - UTCFS Global Security Products

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388 Picture Perfect 4.6 User Manual 8. Verify that personnel firewall and PC protection applications are turned off on the client workstation or have exception lists to allow inbound/outbound TCPIP ports, used by the Picture Perfect client, to pass messages to and from the Picture Perfect server. The following are some of the common personnel firewall and PC protection applications that are known to cause problems: • Cisco security agent • BlackICE • XP Personnel Firewall • OfficescanNT firewall. 9. Check the Java Console output on the client workstation for any error messages or any indication of the problem with the login process. • Right-click on the Java icon (coffee mug) on the Windows taskbar. • Select Open Console to open the Java console, and then check the messages for any errors. 10. Verify that the Apache Tomcat server on the Picture Perfect server is running properly: • Enter the following URL in the Internet Explorer address field: http://:8075/PPServer/ppservlet • Click Go. If you get the following message in the body of the web page: This is a test response, then the Tomcat server is running properly. If the Tomcat server is not running properly, stop and restart the Tomcat server. To shut down the server, type: Linux /var/www/apache-tomcat/bin/shutdown.sh AIX /usr/HTTPServer/apache-tomcat/bin/shutdown.sh To start up the server, type: Linux /var/www/apache-tomcat/bin/startup.sh AIX /usr/HTTPServer/apache-tomcat/bin/startup.sh Check the catalina.out log file for any Java exceptions during startup. Linux /var/www/apache-tomcat/logs/catalina.out AIX /usr/HTTPServer/apache-tomcat/logs/catalina.out Listed below is a sample printout of a proper startup: ... ...
Chapter 19 Troubleshooting and support 389 2006-05-16 09:50:30,301 INFO - Executing... size=[2277], query=[DropDownForeignControlPanel.category] [main] db.QueryUtil (QueryUtil.java:255) 2006-05-16 09:50:30,563 INFO - Executing... size=[2277], query=[DropDownForeignControlPanel.category2] [main] db.QueryUtil (QueryUtil.java:255) 2006-05-16 09:50:32,578 INFO - initializeStaticDatacache() semi-static10 number queries run:2 [main] server.ServerCache (ServerCache.java:158) May 16, 2006 9:50:35 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-8075 May 16, 2006 9:50:35 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-8443 May 16, 2006 9:50:36 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8009 May 16, 2006 9:50:36 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/345 config=null May 16, 2006 9:50:36 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource May 16, 2006 9:50:37 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 122212 ms 11. Verify the client.html file on the Picture Perfect server is configured properly with the proper settings. Linux /var/www/html/Picture/client.html AIX /usr/HTTPServer/htdocs/en_US/Picture/client.html See default sample file below for proper port and other settings (in blue): Picture Perfect
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i Contents Preface . . . . . . . .
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iii Scheduling backup events. . . .
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v Preface This document provides in
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Chapter 1 Introduction This chapter
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Chapter 1 Introduction 3 The system
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Chapter 1 Introduction 5 • Digita
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Chapter 2 Getting started This chap
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Chapter 2 Getting started 9 To rest
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Chapter 2 Getting started 11 Figure
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Chapter 2 Getting started 13 To log
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Chapter 2 Getting started 15 4. To
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Chapter 2 Getting started 17 Table
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Chapter 2 Getting started 23 The si
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Chapter 2 Getting started 27 Other
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Chapter 3 Configuration checklist T
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Chapter 3 Configuration checklist 3
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Chapter 3 Configuration checklist 3
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Chapter 4 Setup This chapter provid
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Chapter 4 Setup 37 2. From the tool
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Chapter 4 Setup 39 • Select Tabul
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Chapter 4 Setup 41 Assigning system
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Chapter 4 Setup 43 Table 24. Parame
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Chapter 4 Setup 49 Configuring LDAP
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Chapter 4 Setup 51 Fields and contr
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Chapter 4 Setup 53 Fields and contr
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Chapter 4 Setup 55 Setting up works
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Chapter 4 Setup 57 Setting up SSL e
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Chapter 4 Setup 59 For the client
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Chapter 4 Setup 61 su - root 4. Typ
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Chapter 5 System configuration This
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Chapter 5 System configuration 69 T
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Chapter 5 System configuration 71 D
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Chapter 9 Area management This chap
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Chapter 9 Area management 167 Field
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Chapter 9 Area management 169 Note:
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Chapter 9 Area management 171 Timed
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Chapter 9 Area management 173 Table
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Chapter 10 Schedules, modes, and ev
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Chapter 14 Reports This chapter des
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Chapter 14 Reports 281 Creating and
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Chapter 15 Backup and restore This
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Chapter 17 User interface customiza
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Chapter 18 Advanced features This c
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Page 407 and 408: 399 Glossary This section explains
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Page 415 and 416: 407 Index A About Picture Perfect..
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Page 419 and 420: 411 L LAN..........................
Page 421 and 422: 413 R Radio Buttons ...............
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