Picture Perfect 4.6 User Manual - UTCFS Global Security Products

Chapter 19
Troubleshooting and support
395
tables. Please be patient as this process may take a few minutes if you have a large number of
badge designs.
• Problem
Badge designs do not display as expected.
Picture Perfect Imaging provides enhancements to the badge designer, some of which have
defaults that may produce undesired results when printing badges. After the upgrade to Picture
Perfect 4.6, we recommend you examine all of your badge designs. For each badge design
perform the following checks:
• Examine the dynamic text field objects to verify that there are no undesired duplicates.
Remove any duplicates you may find.
• Right-click on each dynamic text field object and select Properties from the menu. On the
Dynamic Text Properties dialog, click on the Conditional Display tab. The Always show object
radio button must be selected. Enable it if necessary and then click OK to save the change.
• Problem
Objects on the badge appear to be missing.
This is usually caused by old conditional expression data that was enabled at some time in the
past and then disabled. The object can be restored to proper functionality by editing the badge
design as follows:
• Select the area where the missing object would be. (It is actually there but not rendered)
Right-click on each dynamic text field object and select Properties from the menu.
• On the Dynamic Text Properties dialog, click on the Conditional Display tab.
• If the text boxes under the radio buttons contain data that should not be there, click the Show
object only when field/expression radio button to enable the text boxes.
• Clear the contents of the text boxes.
• The Always show object radio button must be selected. Enable it if necessary and then click
OK to save the change.
• Problem
Objects on the badge are doubled, that is, two copies, one slightly offset from the other.
This is caused by a problem with the badge design conversion. If two copies of one or more
objects are displayed, edit the badge design by deleting the extra copy of each object as follows:
• Select the extra copy. The extra copy of the object is usually the one that is slightly to the right
and lower than the original.
• Click Delete.
• Click OK to save the change.
• Problem
Unable to log on.