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annrep 1011 1 to 148.qxp - Department of Defence

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D E P A R T M E N T O F D E F E N C ETable 12.5:Service delivery access strategiesAccess StrategiesThe DOD embarks on structured recruitmentdrives for school leavers <strong>to</strong> enter the MSDS, utilizingphysical recruitment visits and lectures atschools and by means <strong>of</strong> television, newspapers,periodicals, radio and the internet.Partial au<strong>to</strong>mation <strong>of</strong> the DOD's BSC'sActual Achievements4 296 entered in<strong>to</strong> service <strong>to</strong> ensure the rejuvenation <strong>of</strong> Regulars andthe Reserves.Approximately 708 MSDS members joined the Reserves <strong>to</strong> improvethe conventional capability <strong>of</strong> the SANDFAu<strong>to</strong>mation <strong>of</strong> DOD's Balanced Scorecard undergoing testing andevaluation.Table 12.6:Service information <strong>to</strong>olTypes <strong>of</strong> Information ToolsInformation is provided through physicalrecruitment visits <strong>to</strong> schools, including lectures,and by means <strong>of</strong> television, brochures, pamphlets,periodicals, radio and the internet, opendays and Commanding Officers' briefings, oncein service.Policies and directivesDOD HR intranet websiteSA SoldierDOD Information BulletinsPublic Service Act Personnel Induction andReorientation ProgrammesEmpowerment Workshops for CommandersActual AchievementsInformation <strong>to</strong>ols utilized optimallyPromulgated and updated annually.Updated weekly with information about DOD HR managementnotices, developments and activities.Official DOD monthly publication that includes articles focusing onDOD HR activities.Published <strong>to</strong> inform personnel about HR-related developments within the DOD.Scheduled programmes conducted twice per year <strong>to</strong> introduce newlyappointed and serving Public Service Act Personnel <strong>to</strong> the organisationand functioning <strong>of</strong> the <strong>Department</strong> at large.Ongoing workshops presented <strong>to</strong> empower Commanders in themanagement <strong>of</strong> Labour Relations.Table 12.7:Complaints mechanismComplaints MechanismNew Individual Grievances Regulationspromulgated by MOD on 30 June 2010Actual AchievementsThe new process is fully supported by the Grievance IT System andavailable throughout the DOD100ANNUAL REPORT FY 2010/2011

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