Table of Contents 6 2012 OVATION Awards Winning Entries

them to set benchmarks for future years. At the time, we didn’t set goals around these particular
metrics because we wanted to first capture relevant baseline data and we not able to find comparative
research that would inform our decisions.
We’ve also received very positive feedback through comments on the site itself and through our
ongoing consultation and training. Perhaps what’s most gratifying is to read the comments and blog
posts on the site and to recognize the quality of discussion generated around topics of strategic
relevance to the organization. It has become a hub for positive feedback and sharing of
accomplishments – much of which would not have been possible before the re‐launch of the site.