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Table of Contents 6 2012 OVATION Awards Winning Entries

6. 2012 OVATION Awards Winning Entries - IABC/Toronto

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But most importantly, we surpassed our primary business objectives.<br />

1. Increased Net Premium Written (revenue) by 21% versus our goal <strong>of</strong> 15% ‐ and as a bonus, we<br />

acquired 62 new accounts above $100k each in that timeframe ‐ unheard <strong>of</strong> in the joint histories <strong>of</strong> RSA<br />

and GCA<br />

2. Increased our Combined Operation Ratio (pr<strong>of</strong>it) by 9% versus our goal <strong>of</strong> 5%<br />

3. We retained our above‐industry‐standard ``submission to quote`` and ``quote to bind`` ratios<br />

4. We retained 100% <strong>of</strong> RSA and GCAN staff essential to growing our business ‐ and we made<br />

incremental hires to manage our growth

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