RICHARD ALLEN SCOTT - Through the Years

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RICHARD ALLEN SCOTT THROUGH THE YEARS Chris got his very own ‘trading-card’ at Banff Detachment. 4 generations Mum – 82, Me – 54, Chris – 24, Jordan - 3 Christmas - 2001 June 2017 207
RICHARD ALLEN SCOTT THROUGH THE YEARS 2002 I started my own business early this year, federally incorporating as 4040180 Canada Limited. The Provincial department that manages business incorporation was on strike, so I had no option but to proceed federally. I continued with a contract at Foreign Affairs, which kept me busy until December performing the following functions: • Conducted a high-level review of business service delivery activities, processes and models employed within the Client Services Division of the Information Management & Technology Bureau. • Conducted a high-level review and modelling of business service delivery activities and processes employed by the two categories of employees engaged in technical support roles. • Designed templates for the reporting of Client Services Division performance to division management personnel. • Provided a consolidation of metrics and a gap analysis, leading to requirements mapping for a unified position category, and subsequent organizational realignment. • Performed an in-depth analysis of global and Ottawa-based computer support personnel workloads and service models and defined options for change, resource optimization, and organizational realignment throughout the Client Services Division. • Defined, developed and implemented a project acceptance methodology by re-engineering the department’s support personnel to user ratio, and developing a support personnel to user range, which permitted the client to determine the point at which added users will result in reduced service levels and support personnel efficiencies, and identifies the risks associated with inaction. In July, Robyne and I went for a quick visit to see Mum in Sarnia. Tim and Chris went in September. One of our prettiest front gardens June 2017 208
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