RICHARD ALLEN SCOTT - Through the Years

RICHARD ALLEN SCOTT
THROUGH THE YEARS
2002
I started my own business early this year, federally
incorporating as 4040180 Canada Limited. The
Provincial department that manages business
incorporation was on strike, so I had no option but
to proceed federally.
I continued with a contract at Foreign Affairs, which
kept me busy until December performing the
following functions:
• Conducted a high-level review of business service delivery activities, processes and models
employed within the Client Services Division of the Information Management & Technology
Bureau.
• Conducted a high-level review and modelling of business service delivery activities and
processes employed by the two categories of employees engaged in technical support roles.
• Designed templates for the reporting of Client Services Division performance to division
management personnel.
• Provided a consolidation of metrics and a gap analysis, leading to requirements mapping for
a unified position category, and subsequent organizational realignment.
• Performed an in-depth analysis of global and Ottawa-based computer support personnel
workloads and service models and defined options for change, resource optimization, and
organizational realignment throughout the Client Services Division.
• Defined, developed and implemented a project acceptance methodology by re-engineering
the department’s support personnel to user ratio, and developing a support personnel to user
range, which permitted the client to determine the point at which added users will result in
reduced service levels and support personnel efficiencies, and identifies the risks associated
with inaction.
In July, Robyne and I went for a quick visit to
see Mum in Sarnia. Tim and Chris went in
September.
One of our prettiest front gardens
June 2017
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