RICHARD ALLEN SCOTT - Through the Years

RICHARD ALLEN SCOTT
THROUGH THE YEARS
disturbed about what happened (I had also interviewed him on this task). The cheque followed
quite soon thereafter.
My view of the state of government management was again in rapid decline.
Being a sucker for punishment I took another contract in May which lasted for approximately 2
years. This one was a pleasure, with the exception of my 1 km. walk to and from my car to the
office every day, rain, shine, or blizzard (had them all). I must say though, my health was top
notch thanks to that twice-daily trek…uphill in the morning, downhill at the end of the day.
Since the contract was at the Canadian Security Intelligence Service (CSIS), you couldn’t take
work home, or bring anything in. So…it was simply turn your mind on in the morning and off at
night. No pressure, no stress. Loved it.
My role was as a business analyst and business architect.
As a Business Analyst, I had the following responsibilities;
• Created numerous project management documents (e.g.: Communications, Risk, Issue
Management, Change Management, Organizational Change Management strategies and
plans, etc.).
• Edited and re-designed a technical User Manual.
• Created Business Cases, Project Charters, Roles & Responsibilities documents, high-level
Requirements documents, Workflow Process charts, etc.
• Conducted interviews to derive user functional requirements and confirm workflow
processes.
• Prepared user stories and Use Cases.
• Created program and project roadmaps.
• As the Business Architect, my responsibilities were as follows:
• Created Business Architecture Model and Conceptual Business Model.
• Conducted business process modelling.
• Identified Key Performance Indicators and performance measures/metrics.
• Rationalized identified work products/outputs.
• Identified and documented current business rules.
• Documented Business Functions, Services, and Activities.
• Identified and documented Business Enablers.
• Created an extensive RACI (Responsible, Accountable, Consulted, Informed) matrix.
• Identified and documented workflow approval chains.
• Created the Business Architecture domain component of the Solution Design Document.
The work environment at CSIS HQ was excellent, though I’m sure there were undercurrents of
differences beneath the surface, as in all HQs. For the most part, I found the staff there
extremely professional and dedicated to their roles of ‘keeping Canada safe’.
June 2017
229